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For Companies At a Glance
- Tasks: Provide hands-on IT support across the University, fixing everything from laptops to desktops.
- Company: Join the University of Manchester, a global leader in education and innovation.
- Benefits: Enjoy a competitive salary, excellent facilities, and a vibrant work environment.
- Why this job: Be part of a team that supports thousands of students and staff with cutting-edge technology.
- Qualifications: Customer service skills and a passion for technology are essential.
- Other info: Work on-site in a dynamic environment with opportunities for growth.
The predicted salary is between 28800 - 42000 £ per year.
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The University of Manchester is a truly global institution with a reputation for education and innovation that resonates across the world, offering a wide range of courses and boasting outstanding facilities in the centre of Manchester. With 25 Nobel Prize winners among its current and former staff and students, it has a history of world firsts and brilliant discoveries. Manchester’s industrial and cultural heritage is mirrored by the achievements of some of the University’s most celebrated names. The computer revolution started here in June 1948 when a machine built by Tom Kilburn and Sir Freddie Williams, known affectionately as ‘The Baby’, ran its first stored program. The celebrated wartime codebreaker Alan Turing worked on this computer during his time at Manchester.
The University is committed to world-class research, an outstanding learning and student experience and social responsibility in everything it does. It is making one of the largest investments in facilities ever seen at a UK university, with £750 million spent so far and a further £1 billion to follow by 2022. Its goal is to become one of the world’s leading Universities.
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.
- IT Services: About us and ITS Practice Charter
- Benefits of working at The University of Manchester
The team
Deskside Support provides a range of IT services and user support to over 12,000 staff and 40,000 students, managing and delivering activities across incident management, service management, and substantial University projects. We work across multiple sites and environments, from staff offices to specialist lab spaces, providing great customer support, technical excellence, and a friendly supportive team ethos.
The role
This role will involve providing customer-focused IT support at physical locations across the University, involving everything from a broken laptop to setting up several hundred desktops for a large teaching cluster. We manage a mixed estate of Windows, Mac and Linux – supporting both hardware and software – including connectivity with a wide variety of peripherals, from keyboards to experimental equipment.
The person
- Use customer service techniques to ensure that full account is taken of customers’ real and stated needs in the delivery of IT services.
- Identify gaps in the available information required to understand a problem or situation, and gather more information as necessary, seeking help from colleagues as required.
- Establish relationships with people from a variety of backgrounds, possessing effective and sensitive communication skills across different societies and cultures.
- Use their own knowledge and skill – and specialist knowledge from the wider team – to install, fix, and maintain hardware and software systems in a way that ensures they operate within their planned specification, and are safe to use by those authorised to work with them.
- Develop relationships and work with other teams within IT Services when resolving problems, such as Networks, IT Security, and the IT Support Centre.
Please be aware that due to the nature of the work of the Deskside Support team, home/remote working is not available in this role, and you will be required to work on-site.
When addressing the person specification criteria in your application for this role, please ensure you make reference to the specific role requirements above.
As an equal‑opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Enquiries about the vacancy, shortlisting and interviews
Name: Neil Oddie, Service Operations Team Leader
Email: neil.oddie@manchester.ac.uk
General enquiries
Email: People.recruitment@manchester.ac.uk
Technical support
https://jobseekersupport.jobtrain.co.uk/support/home
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Engineering and Information Technology
- Higher Education
Referrals increase your chances of interviewing at The University of Manchester by 2x
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End User Compute Technician employer: Manchester University
Contact Detail:
Manchester University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Compute Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Manchester on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our problem-solving skills, so think about how we’d handle a broken laptop or setting up desktops in a teaching cluster.
✨Tip Number 3
Showcase our customer service skills! During interviews, let’s share examples of how we’ve gone above and beyond to help users. It’s all about making that connection with the team and demonstrating our commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily. Let’s get that foot in the door!
We think you need these skills to ace End User Compute Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of End User Compute Technician. We want to see how you can contribute to our vibrant IT Services team!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer support, don’t forget to showcase your customer service techniques in your application. We love candidates who can connect with people from diverse backgrounds!
Be Specific About Your Technical Skills: When detailing your technical abilities, be specific about your experience with Windows, Mac, and Linux systems. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands and helps us get to know you better.
How to prepare for a job interview at Manchester University
✨Know Your Tech
Make sure you brush up on your knowledge of Windows, Mac, and Linux systems. Be ready to discuss how you've supported hardware and software in the past, as well as any specific experiences with peripherals. This will show that you're not just a techie but someone who understands the nuances of different systems.
✨Customer Service is Key
Since this role is all about providing excellent customer support, think of examples where you've gone above and beyond for a customer. Prepare to share how you identify customer needs and resolve issues effectively. This will demonstrate your commitment to service excellence.
✨Communication Skills Matter
You’ll need to establish relationships with people from diverse backgrounds. Think about times when you've successfully communicated complex technical information to non-technical users. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Teamwork Makes the Dream Work
Collaboration is crucial in IT Services. Be prepared to discuss how you've worked with other teams to solve problems. Highlight any experiences where teamwork led to successful outcomes, as this will show that you can thrive in a supportive team environment.