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- Tasks: Coordinate patient pathways and ensure smooth administrative processes from referral to discharge.
- Company: Join MFT, one of England's largest NHS Trusts, dedicated to exceptional patient care.
- Benefits: Enjoy career development opportunities, a supportive environment, and a focus on health and wellbeing.
- Why this job: Make a real difference in patient care while working in a dynamic, collaborative team.
- Qualifications: Strong organisational skills and a passion for healthcare administration.
- Other info: Be part of a digitally enabled organisation committed to sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The post holder will be the point of contact for all administrative issues relating to patients\\\’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, focused, and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) and policies will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Responsibilities
- May be required to work across services within the directorate and across WTWA sites. Ensure clinic cancellation requests are submitted following approval of clinicians leave and monitor Health Roster to ensure the clinics are cancelled / moved as per instruction. Monitor any changes to clinics to ensure that patients do not breach timeframes and standards.
- Support monitoring of clinic utilisation compliance with the Service Manager.
- Work proactively and closely with the outpatient waiting list manager to ensure full utilisation of clinics and early intervention when an issue is identified, escalating to Service Manager where appropriate.
- Support the administrative process for any applicable Multidisciplinary Team Meetings, Governance processes and RCA\\\’s to ensure all necessary and appropriate clinical information is available for discussion at set meetings.
- Work closely with medical, nursing, advanced healthcare professionals and Operational Management team.
About the organisation
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We\\\’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you\\\’ll benefit from a scale of opportunity that is nothing short of extraordinary. We\\\’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We\\\’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What\\\’s more, we\\\’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
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Patient Pathway Co-Ordinator employer: Manchester University NHS Foundation Trust
Contact Detail:
Manchester University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MFT on LinkedIn. Ask them about their experiences and any tips they might have for landing the Patient Pathway Co-Ordinator role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding the patient pathway process inside out. Brush up on how administrative roles support clinical teams and ensure patient satisfaction. We want you to show that you’re not just a fit for the role, but that you’re passionate about making a difference in patient care.
✨Tip Number 3
Practice your communication skills! As a Patient Pathway Co-Ordinator, you'll be the go-to person for patients and clinicians alike. Role-play common scenarios with a friend to get comfortable with explaining processes and addressing concerns clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining MFT and being part of our mission to provide exceptional care.
We think you need these skills to ace Patient Pathway Co-Ordinator
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the Patient Pathway Co-Ordinator role. Dive into the job description and highlight key responsibilities. This will help us see how your skills match what we're looking for.
Tailor Your Application: Don’t just send a generic application! Use specific examples from your experience that relate to the tasks mentioned in the job description. Show us how you can contribute to the smooth management of patient pathways.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, but also appreciate a well-structured application that gets to the point.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manchester University NHS Foundation Trust
✨Know the Patient Pathway Inside Out
Make sure you understand the entire patient pathway from referral to discharge. Familiarise yourself with the key processes and any relevant Standard Operating Procedures (SOPs) that might come up during the interview. This will show that you're proactive and knowledgeable, which is exactly what they’re looking for.
✨Show Your Team Spirit
Since this role involves working closely with a multi-disciplinary team, be prepared to discuss your experience in collaborative environments. Share specific examples of how you've worked with different professionals to achieve common goals, highlighting your communication skills and adaptability.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you had to manage clinic cancellations or waiting lists effectively. Be ready to explain how you identified issues, escalated them appropriately, and ensured compliance with standards. This will illustrate your ability to handle challenges proactively.
✨Emphasise Patient and Clinician Satisfaction
Prepare to talk about how you’ve previously ensured high levels of satisfaction for both patients and clinicians. Discuss any strategies you’ve implemented to improve experiences and outcomes, as this aligns perfectly with the Trust's commitment to quality care.
