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For Companies At a Glance
- Tasks: Support employee health and wellbeing through admin tasks and customer enquiries.
- Company: Join the Manchester University NHS Foundation Trust, a leading healthcare provider.
- Benefits: Gain valuable experience while completing a Level 2 or 3 Business Administration Apprenticeship.
- Why this job: Make a difference in employee wellbeing while kickstarting your career in healthcare.
- Qualifications: No prior experience needed; just a passion for helping others and strong communication skills.
- Other info: Dynamic work environment with opportunities for growth across multiple NHS sites.
Overview
Employee Health and Wellbeing Admin Support role at Manchester University NHS Foundation Trust (MFT). The MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers, as well as to a variety of external clients. The EHW Service is a multidisciplinary team based across locations, comprising OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team, the main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity. The Admin Support role is to join the team while completing an Apprenticeship in Level 2 or 3 Business Administration, depending on experience, and will be fully integrated within the service, working with EHW colleagues at locations across the MFT sites including Wythenshawe, Oxford Road, North Manchester, Withington and Trafford.
Responsibilities
- Assist with the management of the EHW generic email inbox in a timely manner within agreed service level agreements, categorising items to the appropriate team.
- Deal promptly with a wide range of enquiries from internal and external customers, both orally and in writing, and escalate unresolved issues to the line manager as they arise.
Support will be provided across a range of EHW activities, including administration and co-ordination within a multi-site environment.
Apprenticeship and Integration
Join to undertake an Apprenticeship in Level 2 or 3 Business Administration (depending on experience) and become fully integrated within the EHW service.
About Manchester University NHS Foundation Trust
We are one of the largest NHS Trusts in England, with a focus on collaboration, transformation, inclusion, and opportunities for career development. MFT operates across multiple sites and is committed to digital health, research, and sustainable healthcare initiatives.
Contact
For further details or informal visits contact: Name: Jacqueline Dowson
Job title: Service Support Team Manager
Email: jacqueline.dowson@mft.nhs.uk
Telephone: 0161 276 4289
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Employee Health and Wellbeing Admin Support employer: Manchester University NHS Foundation Trust
Contact Detail:
Manchester University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Health and Wellbeing Admin Support
✨Tip Number 1
Network like a pro! Reach out to current employees at MFT on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching MFT's values and recent projects. We want to show that we’re not just interested in the role, but also in being part of their mission to enhance employee health and wellbeing.
✨Tip Number 3
Practice common interview questions with a mate. We can even role-play scenarios related to admin support and customer service to boost our confidence and refine our responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the MFT team.
We think you need these skills to ace Employee Health and Wellbeing Admin Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Employee Health and Wellbeing Admin Support role. We want to see how you can contribute to our dynamic approach!
Showcase Your Communication Skills: Since you'll be dealing with a variety of enquiries, it's essential to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Team Spirit: We’re all about collaboration here at MFT! Make sure to mention any previous experiences where you’ve worked effectively in a team, especially in multi-site environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us.
How to prepare for a job interview at Manchester University NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Employee Health and Wellbeing Admin Support role. Familiarise yourself with the responsibilities listed in the job description, especially around managing the EHW email inbox and handling enquiries. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
Since this role involves dealing with a variety of internal and external customers, be prepared to discuss your communication skills. Think of examples where you've effectively handled enquiries or resolved issues. Practising clear and concise responses will also help you shine during the interview.
✨Highlight Your Team Spirit
The EHW Service is a multidisciplinary team, so it's crucial to show that you can work well with others. Share experiences where you've collaborated successfully in a team setting. Emphasising your ability to integrate into a diverse environment will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the EHW Service and the apprenticeship programme. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
