Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer care and support in a busy emergency department.
- Company: Join one of the UK's leading Major Trauma Centres with a commitment to innovation.
- Benefits: Comprehensive training, flexible shifts, and opportunities for personal development.
- Why this job: Be part of a dynamic team making a real difference in patient care.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Work in a diverse environment with career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care?
We are one of the country\\\’s leading Major Trauma Centers and, accordingly, always at the forefront of new and exciting opportunities within the NHS. We are one of the busiest departments in the North West, seeing over 100,000 new patients per year. Supported by an exceptional clinical team, we are committed to improving current working practices and embracing change and development. We are looking for an Administrator who embraces change and wants to join a diverse team in a busy but rewarding department where you can work independently and as part of the multidisciplinary team.
Role and responsibilities
- Operate within the clearly defined limits of our policies, procedures, protocols and guidelines, aiding the smooth running of the CSU and reflecting high quality customer care in all daily activities.
- Be part of a 24/7 facility and work flexibly on a rota system that can change at short notice due to short notice absence or department needs.
Training and development
All training required to undertake the post will be provided, in addition to support for your personal and professional development. You will have the opportunity to access relevant training such as ECDL and NVQ Level 2 in healthcare administration/supervisory skills through our appraisal process.
Hours and shifts
The department is open 24 hours a day, 7 days a week, 365 days a year. You will need to be flexible in your approach to working hours and can expect early shifts (approximately 7am to 3pm), late shifts (approximately 2pm to 10pm) and overnight shifts (approximately 9pm to 7:30am).
About MFT
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and operates on a scale beyond many NHS Trusts. We are developing an exceptional integrated health and social care system for the 1 million patients who rely on our services each year, bringing together 10 hospitals and community services across Manchester, Trafford and beyond. We champion collaborative working and transformation, encouraging our 30,000 workforce to pursue ambitious goals.
Digital and research environment
We have created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness and to drive research and innovation through the introduction of Hive, our Electronic Patient Record system launched in September 2022. We are a major academic Research Centre & Education provider with a robust infrastructure to support high-quality research programmes. We are also progressing with our Green Plan to make healthcare more sustainable.
Culture and equality
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, and protect your health and wellbeing as we shape the future of our organisation together.
#J-18808-Ljbffr
Emergency Department Receptionist employer: Manchester University NHS Foundation Trust
Contact Detail:
Manchester University NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Department Receptionist
✨Tip Number 1
Get to know the company! Research MFT and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As an Emergency Department Receptionist, you'll need to be friendly and approachable. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to shine.
✨Tip Number 3
Be flexible and open-minded! The role requires working various shifts, so highlight your adaptability during interviews. Share examples of times you've successfully adjusted to changing circumstances in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at MFT. Don’t miss out on this opportunity!
We think you need these skills to ace Emergency Department Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about interacting with patients and the team, make sure your application highlights your excellent communication and interpersonal skills. Use examples that showcase how you've effectively communicated in past roles.
Demonstrate Your Initiative: We love candidates who take the initiative! In your application, share instances where you've gone above and beyond to improve a process or help a colleague. This shows us you're proactive and ready to embrace change.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Emergency Department Receptionist role. Mention your commitment to high standards of customer care and any relevant experience you have.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to the right people. Plus, we can’t wait to see what you bring to our team!
How to prepare for a job interview at Manchester University NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Department Receptionist. Familiarise yourself with the key skills mentioned in the job description, such as communication and customer care. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Flexibility
Since the role requires working on a rota system with varying shifts, be prepared to discuss your availability and willingness to adapt. Share examples from your past where you successfully managed changing schedules or worked under pressure, highlighting your initiative and drive.
✨Emphasise Teamwork and Independence
This position involves working both independently and as part of a multidisciplinary team. Be ready to provide specific examples of how you've collaborated with others in previous roles, as well as instances where you took the initiative to solve problems on your own.
✨Prepare Questions About Development Opportunities
The job offers training and development, so come prepared with questions about these opportunities. Ask about the types of training available, like ECDL or NVQ Level 2, and express your enthusiasm for personal and professional growth within the organisation.
