Associate Director of Clinical Governance Patient Safety & Complaints

Role Overview

The role provides compassionate and collaborative senior leadership, visibility, and expert support to patient safety work across MFT.

This role leads the development of a patient safety culture and safety systems. It has a key role, alongside the Director of Clinical Governance, in supporting the Executive team to understand effective approaches to improving patient safety. The role is responsible for leading patient safety understanding, involvement, and improvement activities, ensuring that systems thinking and just culture principles are embedded in all patient safety processes.

Key Responsibilities

1. Work collaboratively with external organizations to develop links and share good practice in patient safety.
2. Ensure MFT has an effective, compassionate, and responsive complaints and PALs service aligned with the National Patient Safety Strategy, NHS contract, and PHSO guidance.
3. Line management responsibility for the central Patient Safety Service and the Complaints and PALs Service.
4. Provide expert patient safety leadership and apply systems-based responses to incidents and complaints, promoting a compassionate patient safety culture.
5. Develop and deliver patient safety policies, promote innovation, and support operational excellence.
6. Serve as the Trust\’s registered Patient Safety Specialist.
7. Lead the regulatory complaints function, ensuring compliance with legislation, guidance, and best practices.
8. Review and assure responses to complex or high-profile complaints before sign-off by senior leadership, ensuring compassion and robustness.

Additional Information

Refer to the Job Description & Person Specification under ‘Supporting Documents’ for detailed responsibilities and required skills. Review the ‘Candidate Essentials Guide’ for insights about the Trust, benefits, and application process.

Diversity and Inclusion

MFT is committed to equality, diversity, and eliminating discrimination. All individuals are encouraged to apply, and support is available for applicants with special requirements via

Contact

For further details or informal visits, contact: Dr. Beverley Fearnley, Director of Clinical Governance, at

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