Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for fans, ensuring their voices are heard and needs met.
- Company: Join the iconic Manchester United, a global leader in football excellence.
- Benefits: Enjoy wellness support, exclusive discounts, gym access, and career development opportunities.
- Why this job: Make a real impact on fan experiences while working in a diverse and inclusive environment.
- Qualifications: Strong communication skills and a passion for football culture are essential.
- Other info: Flexible hours required, including evenings and weekends, with travel to matches.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Supporter Liaison Officer role at Manchester United
Join to apply for the Supporter Liaison Officer role at Manchester United
Get AI-powered advice on this job and more exclusive features.
Location: Old Trafford Stadium/Carrington Training Complex
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Purpose
The Supporter Liaison Officer (SLO) acts as a key link between Manchester United and its fanbase, ensuring two-way communication, fan engagement, and support. A Premier League and UEFA-mandated role, the SLO is the first point of contact for all supporters, advocating for fan needs and promoting inclusive experiences across Old Trafford and Leigh Sports Village. Working within the Fan Engagement team, the SLO drives delivery of the club’s fan engagement strategy, supports official supporters’ clubs, and enhances matchday experiences. This high-profile role requires strong communication, relationship-building, and problem-solving skills.
Key Responsibilities
- Serve as primary contact for all supporters, providing visible, trusted, day-to-day support.
- Attend all men’s and women’s home matches to assist fans and coordinate with internal teams.
- Facilitate ongoing dialogue with fans via meetings, surveys, forums, and matchday interactions.
- Present fan feedback to leadership, ensuring supporter views inform club decisions.
- Build and maintain strong ties with official supporters’ clubs, fan groups, and national networks.
- Collaborate with other club and league SLOs to share best practices.
- Create and share fan communications including newsletters, updates, and matchday info.
- Manage and grow the global network of 330+ official supporters’ clubs, including queries, milestones, and expansion.
- Maintain and update the supporters’ club platform (The Tunnel) with key info and announcements.
- Provide fan-focused input on operations such as ticketing, travel, safety, and matchday experience.
- Participate in match planning and security meetings with partners including Greater Manchester Police.
- Represent the club at European away fixtures, supporting fans and gathering experience feedback.
Additional Responsibilities as Disabled Supporters Liaison Officer (DSLO):
- Act as the main point of contact for the Manchester United Disabled Supporters’ Association (MUDSA) and all disabled fans.
- Ensure compliance with the Equality Act, PLEDIS, and other relevant disability legislation, in collaboration with the Director of Internal Communications and Inclusion.
- Work with stadium operations to maintain and improve accessible facilities, including seating, parking, and amenities.
- Promote disability awareness and inclusion across the club through training and internal engagement.
- Support disabled fans on matchdays, managing a team of assistants to provide practical help and resolve any issues.
- Create and distribute accessible resources for disabled supporters, including matchday guides and service updates.
Skills & Experience:
Essential Requirements
- Outstanding interpersonal and communication skills.
- Flexible availability for evenings, weekends, and travel related to matchdays.
- Strong understanding of football culture and supporter dynamics.
- Empathy, discretion, and sensitivity in handling complex or personal issues.
- Awareness of accessibility legislation and disability inclusion best practices.
- Confident in mediating and facilitating between diverse stakeholder groups.
- Self-motivated with strong organisational skills and the ability to manage multiple priorities.
Desirable Attributes:
- Experience in supporter liaison, fan engagement, or customer service.
- Knowledge of disability inclusion, especially in sport or live events.
- Background in working with supporter or disabled communities.
- Multilingual proficiency.
- Familiarity with the UEFA SLO Handbook or related fan engagement frameworks.
- Understanding of Manchester United’s supporter base and fan networks.
What We Offer:
At Manchester United, We Recognise That Our People Are At The Heart Of Our Success. That’s Why We Offer a Range Of Rewards Designed To Support Your Professional And Personal Well-being
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Friday 31st July.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
Referrals increase your chances of interviewing at Manchester United by 2x
Sign in to set job alerts for “Supporter” roles.
Manchester, England, United Kingdom 1 week ago
St Helens, England, United Kingdom 1 week ago
Support Worker (Part Time) – Residential Care Home
Prescot, England, United Kingdom 1 month ago
Community Payback Supervisor – Greater Manchester – Outcome in a Day (Ref: 8360)
Salford, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 9 hours ago
Stockport, England, United Kingdom 1 week ago
Stalybridge, England, United Kingdom 5 days ago
Community Activator – Disability Schools and Sports
Warrington, England, United Kingdom 1 week ago
Greater Manchester, England, United Kingdom 2 weeks ago
Manchester Area, United Kingdom 2 weeks ago
Salford, England, United Kingdom 2 days ago
Community Teacher- Health and Social Care (Counselling)
Nelson, England, United Kingdom 1 week ago
Accrington, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 3 months ago
Prescot, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 1 day ago
Chorley, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 week ago
Community Payback – Placement Co-ordinator – Greater Manchester. (Ref: 7658)
Glossop, England, United Kingdom 2 days ago
Manchester Area, United Kingdom 1 week ago
Public Health Practitioner Healthy Communities & Places
Manchester, England, United Kingdom 6 days ago
Accrington, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 1 month ago
Burnley, England, United Kingdom 16 hours ago
Manchester, England, United Kingdom 2 weeks ago
Manchester Area, United Kingdom 14 hours ago
Chorley, England, United Kingdom 1 week ago
Chorley, England, United Kingdom 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Supporter Liaison Officer employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Liaison Officer
✨Tip Number 1
Familiarise yourself with Manchester United's fan engagement strategies and recent initiatives. Understanding their current approach will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former Supporter Liaison Officers or individuals in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Attend matches or fan events to immerse yourself in the supporter culture. This experience will not only enhance your understanding of fan dynamics but also give you real-life examples to discuss in your application.
✨Tip Number 4
Showcase your communication skills by engaging with fans on social media platforms. This will demonstrate your ability to connect with supporters and highlight your passion for enhancing their experiences.
We think you need these skills to ace Supporter Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supporter Liaison Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your interpersonal and communication skills, as well as any experience in supporter liaison or fan engagement. Use specific examples to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for football and your understanding of supporter dynamics. Highlight how your background aligns with Manchester United's values and the specific requirements of the Supporter Liaison Officer role.
Showcase Your Understanding of Inclusion: Given the emphasis on disability awareness and inclusion in the job description, be sure to mention any relevant experience or knowledge you have in this area. Discuss how you can contribute to creating an inclusive environment for all supporters.
How to prepare for a job interview at Manchester United
✨Know Your Audience
Before the interview, research Manchester United's fan engagement strategies and their supporter base. Understanding the club's culture and values will help you connect with the interviewers and demonstrate your passion for the role.
✨Showcase Your Communication Skills
As a Supporter Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with diverse groups in the past, especially in challenging situations. This will highlight your interpersonal skills and ability to advocate for fans.
✨Demonstrate Empathy and Sensitivity
Be ready to discuss scenarios where you've had to handle complex or personal issues with empathy. This role requires discretion and understanding, so sharing relevant experiences will show that you're well-suited for the position.
✨Prepare Questions for Them
At the end of the interview, have thoughtful questions ready about the club's future initiatives in fan engagement or how they measure success in this role. This shows your genuine interest and helps you assess if the club aligns with your values.
