At a Glance
- Tasks: Drive sales and create unforgettable match-day experiences for fans.
- Company: Join the iconic Manchester United team and be part of something special.
- Benefits: Enjoy wellness support, exclusive discounts, gym access, and career development opportunities.
- Why this job: Make a real impact on fan experiences while achieving your sales targets.
- Qualifications: Proven sales success, excellent communication skills, and a passion for service.
- Other info: Be part of a diverse and inclusive environment that values your growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Purpose
At Manchester United, our supporters are at the heart of everything we do. The Supporter Services Centre is where that connection comes to life, delivering worldâclass service and unforgettable experiences to millions of fans worldwide. As a Venue Sales Executive, you'll play a key role in bringing our matchâday and hospitality experiences to life. You will drive highâimpact sales conversations, elevate supporter interaction, and help shape the journey of fans who follow United home and away. Your performance directly contributes to the club's commercial success and strengthens our bond with supporters on and off the pitch.
The Role
- Own your performance, consistently exceeding personal sales targets and delivering measurable results.
- Act as a trusted ambassador for our Hospitality and General Admission products, helping supporters access extraordinary matchâday experiences.
- Deliver exceptional service across every channel, including phone, email, and faceâtoâface, ensuring every supporter feels valued, understood, and supported.
- Identify and capitalise on sales opportunities, maximising every conversation, while maintaining the highest standards of professionalism.
- Handle complaints with confidence and empathy, achieving firstâcontact resolution wherever possible.
- Collaborate with managers and colleagues to drive process improvements and enhance the supporter journey.
- Take ownership of your development, embracing coaching, feedback, and learning opportunities to maximise your performance.
- Represent Manchester United with pride, integrity, and attention to detail in all interactions.
The Person
You are ambitious, resultsâfocused, and you're energised by the chance to make every supporter feel like they're part of something special. You thrive on hitting big targets, deliver with passion, and bring focus, drive, and professionalism to everything you do.
What You'll Bring
- Proven success in a targetâdriven sales environment, with a passion for excellent service.
- Ability to identify and convert sales opportunities while resolving queries effectively.
- A strong track record of meeting and exceeding targets under pressure.
- Excellent communication skills, resilience, and a proactive mindset.
- A collaborative approach and willingness to share ideas for improvement.
- Confidence, determination, and enthusiasm to make an impact in a fastâmoving environment.
What We Offer
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and nutritionists through Aviva Digicare+
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and teamâbuilding activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
How to Apply
Please click "Apply Now" to begin your application.
Venue Sales Executive in Stretford employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Venue Sales Executive in Stretford
â¨Tip Number 1
Get to know the company inside out! Research Manchester United's values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your sales pitch! Since this role is all about driving high-impact sales conversations, rehearse how you'd approach a supporter. Think about how to highlight the benefits of match-day experiences and how to handle objections smoothly.
â¨Tip Number 3
Show off your communication skills! Whether it's face-to-face or over the phone, be ready to demonstrate how you can make supporters feel valued and understood. Use examples from your past experiences to illustrate your points.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Venue Sales Executive in Stretford
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for Manchester United and the role shine through. We want to see how much you care about delivering exceptional experiences for our supporters!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant sales experience and skills. We love seeing how your background aligns with what weâre looking for in a Venue Sales Executive.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Donât forget to submit your application through our official website. Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at Manchester United
â¨Know Your Stuff
Before the interview, make sure you research Manchester United and its supporter services. Understand their values, mission, and what makes their match-day experiences special. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
â¨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully met or exceeded sales targets. Be ready to discuss how you identified opportunities and handled objections. This will demonstrate your ability to drive high-impact sales conversations, which is crucial for this role.
â¨Practice Empathy and Communication
Since you'll be dealing with supporters, practice how you would handle various scenarios, especially complaints. Show that you can resolve issues with confidence and empathy. Role-playing these situations can help you articulate your approach during the interview.
â¨Emphasise Team Collaboration
Highlight your collaborative spirit by sharing examples of how you've worked with others to improve processes or enhance customer experiences. This aligns with the club's focus on teamwork and will show that you're a great fit for their supportive work environment.