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For Companies At a Glance
- Tasks: Support players and families with wellbeing, transfers, and matchday activities.
- Company: Join the iconic Manchester United team in a high-performance environment.
- Benefits: Wellness support, gym access, exclusive discounts, and career development opportunities.
- Why this job: Make a real impact on players' lives while working in the heart of football.
- Qualifications: Experience in player support or customer service, strong communication skills.
- Other info: Diverse and inclusive workplace with excellent growth potential.
The predicted salary is between 28800 - 42000 £ per year.
Overview
PLAYER SUPPORT OFFICER
LOCATION: Carrington Training Complex
12 month FTC
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role
The Player Support Officer (PSO) ensures players and their families receive exceptional support throughout their time at Manchester United. This role involves delivering a wide range of wellbeing and support services, managing transfers and relocations, handling visa applications, providing day-to-day player and family support, coordinating match-day family activities, and assisting with special projects. The PSO serves as a primary point of contact for players and their families, ensuring an elite level of support is consistently delivered.
Key Responsibilities
- Transfers and Relocations: Coordinate inbound and outbound transfers and relocations for players, ensuring all wellbeing and logistical details are efficiently managed. Provide comprehensive relocation support, including housing, transportation, and local area orientation.
- Employment Visas: Assist with the preparation and submission of employment visa applications for players and their families. Ensure all documentation is complete and compliant with relevant immigration regulations.
- Translation Support: Provide translation services for players and their families as needed, ensuring effective communication and understanding.
- Day-to-Day Player Support: Address and resolve any issues players may encounter in their daily lives, enabling them to focus on performance. Serve as a key contact for players regarding personal or professional concerns.
- Matchday Operations: Oversee players\’ lounges and boxes on matchdays, ensuring a comfortable, well-organised environment. Coordinate logistics and family support for European away games, including travel arrangements and accommodation.
- Special Projects: Contribute to and support initiatives aimed at enhancing player support and performance.
- Family Support and Liaison: Provide day-to-day support to players’ families, assisting them in settling in and accessing solutions as needed. Facilitate family medical support and access to necessary healthcare services.
The Person
- Previous experience in player support, customer service, or an administrative role within the sports industry is preferred.
- Experience in roles such as athlete liaison, performance lifestyle advisor, or player/athlete care is desirable.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Ability to handle sensitive information discreetly and maintain confidentiality.
- Familiarity with visa application processes and relocation logistics.
- Proactive, adaptable, and solution-focused.
- High level of empathy and cultural sensitivity.
- Strong team player with the ability to work independently.
- Passion for sports and a genuine interest in player wellbeing.
- Willingness to travel, including international trips for European away games.
- Flexibility to work on matchdays, evenings, and weekends as required.
What We Offer
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment To You
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Tuesday, 4th November 2025.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
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Player Support Officer (12 Month FTC) employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Support Officer (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Manchester United on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the club's values and recent initiatives. Show us that you're not just passionate about football but also about supporting players and their families in a way that aligns with our mission.
✨Tip Number 3
Practice your communication skills! As a Player Support Officer, you'll need to be clear and empathetic. Role-play common scenarios with a friend to get comfortable with how you'd handle player and family concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Manchester United family.
We think you need these skills to ace Player Support Officer (12 Month FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for sports and player wellbeing shine through. We want to see how your enthusiasm aligns with our vision at Manchester United!
Tailor Your Experience: Make sure to highlight any relevant experience you have in player support or customer service. We love seeing how your background can contribute to our team's success, so be specific about your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.
How to prepare for a job interview at Manchester United
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Player Support Officer role. Familiarise yourself with the key responsibilities like managing transfers, providing day-to-day support, and handling visa applications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a PSO, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. Whether it’s dealing with players or their families, being able to convey information clearly and empathetically will set you apart.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or challenges. The interviewers will want to see that you can handle the day-to-day problems players might face. Be ready to discuss how you approach problem-solving and provide solutions in a high-pressure environment.
✨Emphasise Your Passion for Sports
Let your enthusiasm for sports shine through during the interview. Share your experiences related to sports, whether as a fan or in a professional capacity. Showing that you have a genuine interest in player wellbeing and the sports industry will resonate well with the interviewers.
