At a Glance
- Tasks: Deliver exceptional customer service and engage with visitors at the Museum.
- Company: Join the iconic Manchester United team, a leader in global football excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Other info: Flexible casual role with a commitment to diversity and inclusion.
- Why this job: Be part of creating unforgettable experiences for fans while working in a vibrant culture.
- Qualifications: Exceptional customer service skills and a passion for connecting with diverse people.
Location
Old Trafford Stadium Complex
About Us
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role
Old Trafford Tour & Museum are responsible for delivering world‑class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe. We are seeking a highly organised and engaging Museum Assistant who will be responsible for welcoming all Manchester United Tour & Museum visitors and providing support with bookings, upselling of merchandise and answering queries. You will serve as a brand ambassador for Manchester United and adhere to all operational, health & safety and security procedures.
Key Responsibilities
- Deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
- Use the department’s booking system to process bookings, new sales and booking alterations.
- Always ensure the security of tour attendees, as well as the security of the stadium.
- Engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
- Help supervise the flow of visitors in the Museum.
- Always ensure the Museum is presentable, clean, and tidy.
- Upsell all ancillary Museum & Tours products and cross‑sell other venue‑related products.
- Perform any other duties reasonably requested by a manager.
The Person
- Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
- Ability to connect and engage with a wide variety of people.
- Exemplary customer‑service skills gained within customer‑focused environments.
- High standards of personal presentation.
- Evolving knowledge of the history of Manchester United Football Club and its competitions.
- Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
- Self‑motivated and ability to work independently or as part of a team as required.
- Basic levels of English and Maths.
Weekend Availability
All staff are expected to be available to work at least 60% of weekends throughout the season. This includes availability for at least one day (Saturday or Sunday) each weekend during that 60% window. Weekend shifts are critical to maintaining the high standards of service and visitor experience we are known for, particularly during peak periods.
Match Day - 1 Shifts
In addition, staff must be available for at least 60% of match‑day‑1 shifts (the day prior to a home match). These days are essential for preparations and typically see increased visitor numbers, making staff coverage vital.
Our Commitment To You
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Monday 26th January 2026.
Safeguarding
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
Adjustments
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
Immigration
It is unlawful to employ a person in a UK‑based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Museum Assistant (Casual) in Manchester employer: Manchester United
At Manchester United, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is encouraged to excel. As a Museum Assistant at the iconic Old Trafford Stadium Complex, you will not only engage with passionate fans from around the world but also benefit from opportunities for personal growth and development within a globally recognised brand. Join us in delivering exceptional experiences while being part of a collaborative team that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Museum Assistant (Casual) in Manchester
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We think you need these skills to ace Museum Assistant (Casual) in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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How to prepare for a job interview at Manchester United
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
