Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and engage with visitors at the Museum.
- Company: Join the iconic Manchester United team, a leader in global football excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of creating unforgettable experiences for fans while working in a vibrant culture.
- Qualifications: Exceptional customer service skills and a passion for connecting with diverse people.
- Other info: Flexible casual role with a commitment to diversity and inclusion.
MUSEUM ASSISTANT (CASUAL)
Location: Old Trafford Stadium Complex
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Purpose
Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.
The Role
- To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
- To use the department’s booking system to process bookings, new sales and booking alterations.
- To always ensure the security of tour attendees, as well as the security of the stadium.
- To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
- To help supervise the flow of visitors in the Museum.
- To always ensure the Museum is presentable, clean, and tidy.
- To upsell all ancillary Museum & Tours products and cross sell other venue related products.
- Any other duties as reasonably requested by a manager.
The Person
- We are looking for someone who has:
- Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
- Ability to connect and engage with a wide variety of people.
- Exemplary customer service skills gained within customer focused environments.
- High standards of personal presentation.
- Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
- Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
- Self-motivated and ability to work independently or as part of a team as required.
- Basic levels of English and Maths.
Our Commitment To You
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Friday, 29th August 2025.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. #J-18808-Ljbffr
Museum Assistant (Casual) employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Museum Assistant (Casual)
✨Tip Number 1
Familiarise yourself with the history and heritage of Manchester United Football Club. This knowledge will not only help you engage with visitors but also demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills in various scenarios. Think about how you would handle different types of visitor queries or complaints, as showcasing your ability to resolve issues effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Manchester United, especially those who have worked in similar roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Demonstrate your adaptability and teamwork skills by sharing examples from past experiences where you successfully collaborated with others or managed high-pressure situations. This will show that you can thrive in a dynamic environment like Old Trafford.
We think you need these skills to ace Museum Assistant (Casual)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Museum Assistant position. Tailor your application to highlight relevant experiences that align with these expectations.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've resolved queries or complaints effectively, as this is crucial for the role.
Demonstrate Passion for Manchester United: Express your enthusiasm for Manchester United and its history in your application. Mention any relevant knowledge you have about the club and how it fuels your desire to work in this role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manchester United
✨Know Your Manchester United History
Familiarise yourself with the history and achievements of Manchester United Football Club. Being able to discuss key moments, players, and the club's legacy will show your passion and commitment to the role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you resolved issues or enhanced a customer's experience, as this is crucial for the Museum Assistant role.
✨Showcase Your Communication Skills
Practice engaging with a variety of people, as you'll be interacting with guests from diverse backgrounds. Be ready to demonstrate your ability to connect and communicate effectively during the interview.
✨Exude Professionalism and Presentation
Dress smartly and maintain high standards of personal presentation. This reflects your understanding of the role's requirements and the importance of representing Manchester United positively.
