At a Glance
- Tasks: Deliver exceptional shopping experiences for supporters in hospitality areas and premium retail locations.
- Company: Join Manchester United, a global football club known for its high-performance environment.
- Benefits: Earn £13.45 per hour with flexible matchday shifts of 6 to 8 hours.
- Other info: Candidates will undergo a Disclosure and Barring Service check.
- Why this job: Ideal for those passionate about premium customer service in a vibrant sports setting.
- Qualifications: Experience in retail, hospitality, or customer service is essential; additional language skills are desirable.
The predicted salary is between 13 - 13 £ per hour.
LOCATION: Old Trafford Stadium Complex
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
The Role
Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford. As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit. This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.
What We're Looking For
- Previous experience in retail, hospitality, events or customer service.
- Excellent communication and interpersonal skills.
- A professional, confident and approachable manner.
- A passion for delivering premium customer experiences.
- Flexibility to work matchdays, evenings, weekends and major events.
Desirable
- Experience within premium retail or hospitality environments.
- Experience working with VIP, executive or hospitality guests.
- Additional language skills.
Our Commitment To You
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
If this sounds like the perfect role for you, please submit your application. The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Matchday Premium Retail Assistant (Casual) employer: Manchester United
Manchester United is located at the iconic Old Trafford Stadium Complex. The team values diversity and inclusion, ensuring all voices are heard. Join a passionate group dedicated to delivering excellence both on and off the pitch.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Premium Retail Assistant (Casual)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Manchester United and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Matchday Premium Retail Assistant (Casual)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Manchester United that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Manchester United.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Manchester United get a sense of who you are beyond your experience!
How to prepare for a job interview at Manchester United
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Manchester United and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
