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- Tasks: Supervise hospitality suites on matchdays, ensuring exceptional guest experiences.
- Company: Join the iconic Manchester United team, where passion meets excellence.
- Benefits: Enjoy discounts, free parking, and holiday pay while working in a vibrant environment.
- Why this job: Be part of a high-performance culture that values collaboration and growth.
- Qualifications: Previous hospitality supervision experience and strong communication skills required.
- Other info: Flexible hours, including evenings and weekends, are essential for this role.
The predicted salary is between 24000 - 36000 £ per year.
Location: Old Trafford Stadium Complex
Department: Catering
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
As a Match Day Room Supervisor, you will be working alongside the Room Manager and be responsible for ensuring the smooth operation of a designated hospitality suite on a matchday basis. This role entails overseeing the setup and service to ensure exceptional guest experience.
Key Responsibilities:- Previous experience in hospitality supervision, preferably in high-end or event-based environments.
- Coordinate the service flow during matches, ensuring timely delivery of food and beverages and maintaining cleanliness and orderliness in the rooms.
- Oversee the breakdown and cleaning of hospitality areas post-match, ensuring all equipment and supplies are properly stored.
- Monitor guest satisfaction levels and promptly address any issues or concerns to ensure a positive experience.
- Engage with guests proactively to gather feedback and suggestions for improvement.
- Provide guidance and support to hospitality staff, delegating tasks and ensuring they adhere to service standards and procedures.
- Oversee post-match clean up, ensure all equipment is accounted for and support in completing any required paperwork or handovers.
- Communicate effectively with team members and management to relay important information and ensure smooth coordination during matches.
- Adhere to Manchester United’s health and safety standards, company rules, regulations and policies.
- Monitor staff performance and conduct during service, taking corrective action where necessary and reporting any issues to senior management.
- Work closely with the kitchen, bar and hospitality team to ensure smooth coordination of service and special requests.
- Strong interpersonal and communication skills, with the ability to interact confidently and courteously with guests and team members.
- Excellent organisational abilities, with strong attention to detail and the ability to multitask effectively.
- The ability to remain calm and professional under pressure, especially during fast-paced match day operations.
- Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days.
- A proactive and adaptable approach to problem-solving and a commitment to delivering high-quality service.
Our commitment to you:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
- % Discount at the Megastore
- % Discount at the Museum & Tours
- Free Parking
- Accrue Holiday Pay
Safeguarding statement & diversity commitment: Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.
MatchDay Hospitality Room Supervisor employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MatchDay Hospitality Room Supervisor
✨Tip Number 1
Familiarise yourself with Manchester United's values and culture. Understanding their commitment to excellence and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees in the hospitality sector at Manchester United. They can provide valuable insights into the role and the work environment, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage high-pressure situations and deliver exceptional guest service, as these are crucial for the Match Day Hospitality Room Supervisor role.
✨Tip Number 4
Showcase your flexibility and willingness to work irregular hours, especially on match days. Highlighting your adaptability can set you apart from other candidates who may not be as open to such commitments.
We think you need these skills to ace MatchDay Hospitality Room Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Match Day Hospitality Room Supervisor position. Tailor your application to highlight relevant experience in hospitality supervision.
Craft a Tailored CV: Ensure your CV reflects your experience in high-end or event-based hospitality environments. Emphasise your organisational skills, ability to multitask, and any previous roles where you managed teams or guest experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and Manchester United. Mention specific examples of how you've successfully handled similar responsibilities in the past, such as coordinating service flow or addressing guest concerns.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the hospitality industry.
How to prepare for a job interview at Manchester United
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry and your desire to create exceptional guest experiences. Share specific examples from your past roles that highlight your commitment to high standards of service.
✨Demonstrate Strong Communication Skills
As a Match Day Hospitality Room Supervisor, you'll need to interact with both guests and team members. Practice clear and confident communication during the interview, and be ready to discuss how you've effectively managed communication in previous roles.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills, especially during fast-paced match days. Prepare to discuss how you prioritise tasks and manage time effectively, perhaps by sharing a situation where you successfully coordinated multiple responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to address guest complaints or manage staff performance, and be ready to explain your approach and the outcomes.