Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the transformation of our Stadium Tour and Museum into a world-class visitor experience.
- Company: Join the iconic Manchester United team, where passion meets excellence.
- Benefits: Enjoy competitive pay, wellness support, and generous leave policies.
- Why this job: Be part of a legacy, innovate visitor experiences, and make history come alive.
- Qualifications: Experience in managing visitor attractions and a knack for team development.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Old Trafford
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role
This role is central to rebuilding demand for our Stadium Tour and Museum and into a world-class visitor experience for people who travel from around the world to immerse themselves in the history, heritage and culture of Manchester United. In a competitive market, Manchester United must modernise its approach, stay ahead in technology, and revitalise how one of the strongest collections of football artefacts is presented and cared for.
- Lead the day-to-day operation of the Museum & Tour with a clear mandate to rebuild the teams, structures and standards required for a best-in-class attraction.
- Redesign and develop the workforce, establishing new expectations, pathways for progression and a high-performance culture.
- Where standards fall short, apply processes to reset expectations and protect service quality.
- Rebuild staffing models to ensure correct and costed resource levels.
- Manage demand proactively, identify overspends early and course-correct to deliver operational and financial discipline.
- Work with the Curatorial team to refresh the exhibition strategy, acquiring new artefacts, modernising displays and planning events that maximise impact and return on investment.
- Drive innovation throughout the rebuild, introducing new technologies, experiences and processes that elevate visitor satisfaction while improving operational efficiency.
- Develop processes to track guest feedback, measure quality of delivery and improve the overall visitor experience.
- Strengthen the customer-experience framework by working closely with Customer Care to resolve issues quickly, identify systemic causes and embed fixes into the rebuild plan.
- Commit to ongoing professional development through the Performance and Development Review Policy, role-modelling continuous improvement throughout the rebuild.
The Person We Are Looking For
- Proven experience managing, or acting as deputy within, a visitor attraction, museum, heritage site, gallery, or similar public-facing environment.
- Confident leading day-to-day operations in a fast-paced, high-footfall setting.
- Strong track record of developing teams, rebuilding culture, and resetting performance standards.
- Experience implementing new technologies / product offerings within a visitor attraction setting (e.g. virtual / augmented reality), museum renovations.
- Able to manage challenging conversations, set clear expectations and drive accountability.
Our Values
- Badge – Earn the badge, every day. Respect our history and heritage. Be best in class and deliver to the standards expected of Manchester United. No one is bigger than the club.
- Bravery – Be bold, be brave, and take calculated risks. Do things differently and innovate. Lead by example and do what’s right for the club, even when it’s hard.
- Spirit – Embody the spirit of Manchester United. Show strength of character, act with passion, and fight back, no matter what.
What We Offer
- Annual Incentive Scheme to reward your dedication and hard work.
- 25 days annual leave (plus bank holidays) and an opportunity to purchase additional holiday days.
- Electric Vehicle scheme via Octopus and cycle to work scheme.
- Wellness Support with access to mental health resources, digital health checks, and nutritionists through Aviva Digicare+.
- Workplace Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners.
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities.
- Enhanced family Leave Benefits and policies.
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs.
- A Supportive Work Environment that values diversity, equity, and inclusion, and individual growth.
Our Commitment to You
We believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion sit at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us
If this sounds like the perfect role for you, please submit your application by Sunday 8th February. Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. If you need any adjustments to help you perform at your best during the recruitment process, please contact us, and we will be happy to discuss them with you. It is unlawful to employ a in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Stadium Tour, Museum & Attraction Manager in Manchester employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stadium Tour, Museum & Attraction Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Manchester United or similar attractions. Attend events, join relevant groups on social media, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from the club or during an interview, let your enthusiasm for Manchester United and its heritage shine through. Share your ideas on how to enhance visitor experiences and demonstrate that you’re ready to contribute to their vision.
✨Tip Number 3
Prepare for the unexpected! Be ready for situational questions that test your problem-solving skills. Think about past experiences where you’ve had to manage challenges in a high-footfall environment and how you turned them into opportunities. This will show you can handle the fast-paced nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. Don’t forget to tailor your application to highlight your experience in managing visitor attractions and your innovative ideas for the museum and tour!
We think you need these skills to ace Stadium Tour, Museum & Attraction Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for the role shine through! We want to see how excited you are about creating a world-class visitor experience at Manchester United. Share your enthusiasm for football and how it connects to your professional journey.
Tailor Your Experience: Make sure to highlight your relevant experience in managing visitor attractions or similar environments. We’re looking for someone who can lead day-to-day operations, so be specific about your past roles and how they relate to this position. Show us how you've rebuilt teams and cultures before!
Be Bold and Innovative: Don’t shy away from showcasing your innovative ideas! If you’ve implemented new technologies or processes in previous roles, tell us about them. We’re all about modernising our approach, so any examples of how you’ve driven change will definitely catch our eye.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And hey, don’t forget to apply through our website – it’s the best way to ensure your application gets into the right hands!
How to prepare for a job interview at Manchester United
✨Know Your Stuff
Before the interview, dive deep into Manchester United's history, heritage, and current initiatives. Familiarise yourself with their visitor attraction strategies and any recent changes in technology or exhibits. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your experience in rebuilding cultures and setting performance standards, as this aligns perfectly with what they’re looking for in a candidate.
✨Embrace Innovation
Since the role involves modernising the visitor experience, come prepared with ideas on how to implement new technologies or enhance existing offerings. Think about how virtual or augmented reality could elevate the museum experience and be ready to share your thoughts.
✨Prepare for Challenging Conversations
Expect questions about managing difficult situations or conversations. Prepare examples that demonstrate your ability to set clear expectations and drive accountability within your team. This will showcase your readiness to tackle the challenges of the role head-on.
