Application Deadline
6 October 2026
Description
Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford.
Key Responsibilities
As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit.
This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.
What We're Looking For
- Previous experience in retail, hospitality, events or customer service.
- Excellent communication and interpersonal skills.
- A professional, confident and approachable manner.
- A passion for delivering premium customer experiences.
- Flexibility to work matchdays, evenings, weekends and major events.
Desirable
- Experience within premium retail or hospitality environments.
- Experience working with VIP, executive or hospitality guests.
- Additional language skills.
Benefits
The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK.
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Matchday Premium Retail Assistant (Casual) in Manchester employer: Manchester United
At Manchester United, we pride ourselves on fostering a high-performance culture that champions collaboration and continuous growth. Working from our iconic offices in Manchester, employees enjoy a supportive environment with ample opportunities for professional development, wellness resources, and a commitment to diversity and inclusion. Join us to be part of a passionate team dedicated to elevating the standards of performance both on and off the pitch.
