At a Glance
- Tasks: Deliver exceptional shopping experiences for fans at Old Trafford on matchdays.
- Company: Join the iconic Manchester United team and be part of football history.
- Benefits: Earn £13.45 per hour with flexible matchday shifts and a vibrant work environment.
- Other info: Diverse and inclusive workplace committed to empowering all team members.
- Why this job: Engage with passionate fans and create memorable moments in a dynamic setting.
- Qualifications: Experience in retail, hospitality, or customer service with excellent communication skills.
The predicted salary is between 13 - 13 £ per hour.
LOCATION: Old Trafford Stadium Complex
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role
Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford. As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit. This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.
What We're Looking For
- Previous experience in retail, hospitality, events or customer service.
- Excellent communication and interpersonal skills.
- A professional, confident and approachable manner.
- A passion for delivering premium customer experiences.
- Flexibility to work matchdays, evenings, weekends and major events.
Desirable
- Experience within premium retail or hospitality environments.
- Experience working with VIP, executive or hospitality guests.
- Additional language skills.
Our Commitment To You
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds. If this sounds like the perfect role for you, please submit your application.
The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts. Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Matchday Premium Retail Assistant (Casual) in Manchester employer: Manchester United
At Manchester United, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on collaboration and a shared passion for excellence. Working at the iconic Old Trafford Stadium Complex not only provides you with the opportunity to engage with a diverse range of supporters but also fosters personal and professional growth through our commitment to inclusivity and continuous development. Join us in delivering unforgettable experiences on matchdays while being part of a globally recognised football club that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Premium Retail Assistant (Casual) in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Manchester United and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Manchester United and let us see your personality shine through!
We think you need these skills to ace Matchday Premium Retail Assistant (Casual) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Manchester United.
Get Familiar with Our Brand:Before applying, take some time to learn about Manchester United and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Manchester United
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Manchester United.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Manchester United will surely appreciate.
