Head of Social Media in Manchester

Location: Old Trafford Stadium/Carrington Training Ground

The Purpose: The Head of Social Media will be responsible for leading Manchester United’s global social media strategy across all Manchester United social platforms. This is a key leadership role, responsible for strengthening fan engagement, enhancing brand equity, supporting commercial goals, and protecting the club’s online reputation. We are seeking an experienced digital strategist with a deep understanding of social media platforms, audiences and content dynamics, using strong editorial and commercial experience, and a track record of leading high-performing teams in fast-paced environments. A passion for football and a global outlook is essential.

The Role:

• Lead Social Media Strategy: Develop and execute a global, platform by platform specific strategy aligned with the club’s communications, brand, marketing, and commercial goals.
• Content Oversight: Oversee creation and publishing of high-quality, engaging content across all major platforms, ensuring editorial accuracy and brand alignment.
• Team Leadership: Manage and mentor a high-performing social media team, fostering collaboration and creativity.
• Cross-Department Collaboration: Partner with internal stakeholders to support an integrated content plan, club-wide initiatives and campaigns.
• Performance measurement & Analysis: Constantly monitor channel and content performance, driving change to adapt to an ever developing environment, liaising with networks for HBR/QBRs etc.
• Community Engagement: Grow and engage our global fanbase through community management and influencer outreach.
• Creators Academy: Lead the club’s creator network, hosting events and nurturing digital storytelling.
• Performance & Insights: Monitor performance metrics, report on KPIs, and optimise content and strategy using data-driven insights.
• Reputation & Risk Management: Oversee social monitoring and response protocols, supporting crisis communication and brand protection.
• Innovation & Trends: Stay ahead of digital trends, testing new formats and technologies to maintain a competitive edge.
• Editorial Standards: Ensure all output meets journalistic and ethical standards, maintaining credibility and trust.
• Budget Management: Oversee social media budget, ensuring effective resource allocation and ROI.
• Network relationships: Constantly communicate with the social networks and exploring new opportunities.

The Person:

• Extensive experience leading social media for a major brand, preferably in sport or entertainment.
• Proven success delivering audience growth, engagement, and commercial impact through digital strategy.
• Deep knowledge of platform algorithms, content best practices, and emerging trends.
• Strong editorial judgment and familiarity with journalistic ethics and verification.
• Skilled in managing creative teams and cross-functional projects.
• Proficient in analytics tools and data interpretation for performance optimisation.
• Excellent written, verbal, and visual communication skills.
• Calm under pressure with ability to manage multiple priorities in a fast-paced environment.
• A genuine passion for football and strong awareness of the global football ecosystem.

What We Offer:

• Annual incentive scheme.
• Wellness Support with access to mental health resources, digital health checks, and nutritionists through Aviva Digicare+ Workplace.
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners.
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities.
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days.
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs.
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth.

Our Commitment to You: At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us: If this sounds like the perfect role for you, please submit your application by Tuesday 3rd February 2025. Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.