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- Tasks: Support Facilities & Maintenance with MI systems and admin tasks at Old Trafford.
- Company: Join the iconic Manchester United, a global leader in football excellence.
- Benefits: Enjoy wellness support, exclusive discounts, gym access, and career development opportunities.
- Why this job: Be part of a passionate team driving success in a dynamic environment.
- Qualifications: Experience in customer service or helpdesk roles is preferred; training provided.
- Other info: Flexible hours required for match days; diverse and inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Location: Old Trafford Stadium
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Purpose
To provide a MI systems administration service to the Facilities & Maintenance department. Duties will include logging work requests received through the helpdesk both on the dedicated webform / via e-mail / phoneline and closing out work orders by the monthly reporting deadline. Ensuring high customer services standards and basic knowledge of CMMS reporting to assist flagging areas of concern with the Facilities & Maintenance Management Team.
The Role
- Preparing risk assessments and health and safety data as required, responding to audit trackers, inspection trackers and review requirements for all H&S related documentation.
- Responding to pest control reports and updating report actions with Regulatory Services.
- Updating fire door reports & stadium compliance folder.
- Assisting the department to integrate all H&S needs into the Eco Online System which is a reporting tool for Regulatory Services.
- Raising purchase orders for the Facilities & Maintenance team at Old Trafford & Carrington and for our pitches dept, dealing with PO queries in a timely manner.
- Raising new supplier & capex requests.
- Tracking Capex requests and updating the spreadsheet.
- Assisting Facilities & Maintenance management team with general administration duties & contractor / contract management wherever necessary and supporting the other members of the administration team.
- Providing admin support for the facilities department at Carrington and our pitches dept.
- Recording overtime, callouts & lieu for the department, providing reports back to the MI & Admin Manager & Head of Facilities & Maintenance.
- Knowledge of waste / utilities reporting to offer support to other members of the MI systems team.
- Booking skips, preparing internal site audits, and preparing for external audits.
- Collating reports / presentations.
- Covering reception as and when required (anytime between 8:30am – 17:00), which includes tasks such as managing contractor management administration including site access permissions, passes / key management, special permits, inductions.
- Adopting the department communicator role when covering reception, ensuring all notices and comms are communicated promptly to all departmental staff.
- Minuting all-staff meetings.
- Rota requirement for match day cover & rigging days based in reception if requested by the MI & Admin Manager & Head of Facilities & Maintenance.
- Support building the next phase of the CAFM system.
- Produce reports from the Fire Risk Assessment software.
- Completing club wide mandatory training and any courses recommended by MI & Admin Manager & Head of Facilities & Maintenance.
Principal Accountabilities:
- MI systems & Admin support to the MI & Admin Manager and Head of Facilities & Maintenance.
- Working to show the department in the best light with a focus on customer service.
- Flexibility to cover for all administration tasks as and when required by the MI & Admin Manager.
- Monitor & cover all Facilities & Maintenance inboxes – GPS Helpdesk, GPS Order Number & GPS Reception.
- Working with the MI & Admin Manager to implement new functionality in the helpdesk (CAFM system) – i.e. Inspections, analytics, asset management & PPMs.
- Implement new contractor management protocols in line with regulatory services policy.
- Ensure all H&S, compliance & environmental records will stand up to the scrutiny of audit.
The Person:
Knowledge, Experience & Skills
- Experience of reception work is desirable but not essential as full training will be given.
- Ideally, the successful candidate will have worked in a Management Infrastructure / helpdesk / customer services environment and will have good working knowledge of CAFM systems.
- Skills in data analysis are preferable, but not essential as they can be developed as each new software package is implemented.
- The availability to provide reception cover & admin support to cover matches over weekends and evenings is essential, this will be on a rota basis and will be arranged with as much advance notice as practicable.
- A good working knowledge of the Microsoft office suite with advanced knowledge of Excel and PowerPoint is desired.
- A great communicator & motivator who can show excellent interpersonal skills at all levels within the business.
- A flexible approach to work is essential, as the facilities & maintenance department is a very reactive sector.
- Working alongside the Facilities & Maintenance Management Team to demonstrate a proactive approach to work and create solutions using available data.
What We Offer:
At Manchester United, We Recognise That Our People Are At The Heart Of Our Success. That’s Why We Offer a Range Of Rewards Designed To Support Your Professional And Personal Well-being.
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and nutritionists through Aviva Digicare+
- Workplace Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Monday 14th July. Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
Facilities and MI Support Administrator employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and MI Support Administrator
✨Tip Number 1
Familiarise yourself with the CAFM systems mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to learning and adapting to new technologies.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to maintain high standards of service, which is crucial for this position.
✨Tip Number 3
Research Manchester United's values and recent initiatives, especially those related to facilities and maintenance. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to cover various administrative tasks, especially during match days. Highlighting your adaptability will show that you're ready to meet the demands of a reactive work environment.
We think you need these skills to ace Facilities and MI Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Facilities and MI Support Administrator role. Emphasise any previous work in administration, customer service, or facilities management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and Manchester United. Mention specific duties from the job description that excite you and explain how your background makes you a great fit.
Highlight Relevant Skills: Focus on skills mentioned in the job description, such as data analysis, knowledge of CAFM systems, and proficiency in Microsoft Office, especially Excel and PowerPoint. Provide examples of how you've used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manchester United
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with terms like MI systems, CAFM, and health and safety protocols, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since the role involves high customer service standards, prepare examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate your ability to maintain a positive environment.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft Office, especially Excel and PowerPoint, as well as any relevant software related to facilities management. Be ready to discuss how you've used these tools in previous roles.
✨Demonstrate Flexibility and Teamwork
The job requires a flexible approach and the ability to work collaboratively. Think of instances where you adapted to changing circumstances or worked effectively within a team, and be prepared to share these stories.
