eCommerce Digital Product Manager

Location: Old Trafford, Manchester

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Role

The eCommerce Digital Product Manager will play a critical role in driving Manchester United’s digital commerce portfolio. In this role you will be responsible for digital product planning, development and implementation of new global ecommerce digital products, and delivering enhancements across a range of channels including responsive web and mobile apps. This role will involve managing features through the product life cycle; helping to define the product vision, gathering and prioritising requirements, and working closely with technology and platform suppliers, developers, the UX team, and key stakeholders to deliver and maintain commerce solutions that meet the needs of the business and fans.

The role requires the candidate to work extensively with teams across Retail and the broader club (eg. Analytics, Marketing, etc..) to ensure we are fully considering all aspects of a multi-channel commerce solution and identify ways to optimise the conversion funnel. This position requires a level of strategic thinking, but a focus on the ability to drive actions and implement platform improvement. The ideal candidate should be technically minded, with previous ecommerce experience, as the role will often require the individual to get involved in helping to define and configure services with 3rd Party technical suppliers, platform partners, and vendors.

The eCommerce Digital Product Manager should be passionate about building commerce products and journeys that customers love, working to transform the way our fans purchase products from Manchester United.

The Person

• Bachelor\’s Degree (desirable)
• Minimum 3-5 years’ experience working as a Product Manager in a global digital commerce focused business environment (strong preference to ecommerce).
• Proven track record of managing all aspects of a successful global product throughout its lifecycle and delivering significant growth.
• Experience and involvement in full-stack commerce platforms, especially front-end consumer experience, but also data Integrations, CMS & payment gateways.
• Strong verbal and written communication skills, including the ability to communicate effectively across all levels in the organisation
• Proven ability to develop product strategies and effectively communicate these to executive management.
• Demonstrated problem-solving skills, including assessing situations, evaluating options, and providing qualified recommendations.
• Ability to multitask and manage priorities based on opportunity, identified risks, and impact to business.
• Flexible and pragmatic working styles to adapt to various personalities in cross-functional teams.
• Drive for product innovation and excellence & passionate about creating innovative new consumer experiences.
• Solid technical background with understanding and/or hands-on experience in app development, responsive web technologies, and back-end operational platforms.
• Proven ability to use data analytics, research and testing methodologies to drive business decisions.
• An understanding of project management and demonstrable experience of this to ensure that developments are delivered on time and in line with business objectives

What We Offer

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment To You

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us

If this sounds like the perfect role for you, please submit your application by Monday 27th October 2025.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.