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- Tasks: Lead the catering commercial strategy and manage daily operations at Old Trafford.
- Company: Join the iconic Manchester United, a global leader in football and hospitality.
- Benefits: Enjoy wellness support, exclusive discounts, gym access, and enhanced career development opportunities.
- Why this job: Be part of a passionate team driving innovation in a high-performance environment.
- Qualifications: Experience in commercial roles, team management, and strong IT skills are essential.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
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Location: Old Trafford Stadium
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
Commercial Catering Manager
Location: Old Trafford Stadium
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Purpose
The Commercial Manager will support the Head of Hospitality & Service Delivery in all aspects of day-to-day commercial and financial strategy, ensuring all catering operational decisions have sound commercial influence. They will also be responsible for managing the Commercial Team’s day-to-day operations. Tasks including budgeting, forecasting, labour planning, payroll, cost controls, commercial analysis, financial reporting, and procurement.
The Role
- Manage the current catering supplier database, and work with the wider Procurement team to ensure that the business is achieving the strongest catering commercial return.
- Support the Head of Department during procurement tender, renewal, or negotiation process with potential or existing suppliers.
- Support the Head of Department by managing projects and keeping up to date with technological advances in the Catering and Football Venues industries to drive innovation that may benefit the business.
- Full departmental analysis to maximise sales opportunities and reduce costs within the department to maximise profitability.
- Work closely with all Catering Operation Managers daily to ensure good commercial awareness and that strategy is consistent throughout the business.
- Crucial operation influence is required on match days within Hospitality and Public Catering areas, still undertaking commercial duties with an expectation to be a part of the operations teams and not just to influence
- Manage the Commercial Department by monitoring all processes and ensuring consistency and deadlines are achieved (e.g. stock management procedures)
- Commercial Management of 7 budgets and business areas
- Oversee the end-to-end payroll process for the casual workforce within the department.
- Effective relationship management with key suppliers with regular site visits
- Management of the EPOS software
- Management of the supplier benchmarking process and procurement
- Liaise with Group IT to ensure maintenance procedures for EPOS Terminals are monitored
- Liaise with Group Legal during procurement negotiation and Group Finance on a frequent basis
- Work with the Executive Club Team to ensure efficient management of match day commercial reporting
- Ensure the provision of timely and accurate information to the Head of Department where required
- Strategic planning to assist in achieving improvements in commercial and operational performance
Skills & Experience:
Previous Experience
- Experience of working in a commercial or financial role
- Experience working with an EPOS system and has good IT awareness
- Proven track record of effective procurement management
- Experience managing a small team within the catering field would desirable
- Experience in managing a small team
- Stadium operational experience is desirable
Personal Qualities:
- Excellent communications skills
- Ability to motivate and manage a small team to achieve high standards
- Assertive approach ensuring all processes and policies are followed by all employees within department
- Outstanding eye for detail
- Excellent problem-solving skills
- Flexibility and adaptability to work in any environment
- Hardworking and self-motivated to prioritise workload and work well under pressure
Technical Skills:
- Good negotiation technique
- Advanced Microsoft Excel user
- Excellent data analysing skills and eye for detail to produce outstanding analysis
- A strong understanding of stock management procedures
- Outstanding commercial awareness
What We Offer:
At Manchester United, We Recognise That Our People Are At The Heart Of Our Success. That’s Why We Offer a Range Of Rewards Designed To Support Your Professional And Personal Well-being
- Annual incentive scheme
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Friday 18th July 2025
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
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Catering Commercial Manager employer: Manchester United
Contact Detail:
Manchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Commercial Manager
✨Tip Number 1
Familiarise yourself with Manchester United's catering operations and their approach to commercial management. Understanding their unique culture and values will help you align your experience with their expectations during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles, especially those who have worked in high-pressure environments like stadiums. They can provide insights into the day-to-day challenges and expectations of the role, which can be invaluable during interviews.
✨Tip Number 3
Stay updated on the latest trends in catering and hospitality, particularly within sports venues. Being able to discuss recent innovations or successful case studies can demonstrate your proactive approach and passion for the industry.
✨Tip Number 4
Prepare to showcase your leadership skills and experience in managing teams effectively. Think of specific examples where you've motivated a team to achieve high standards, as this is crucial for the role at Manchester United.
We think you need these skills to ace Catering Commercial Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial and financial roles, particularly in catering. Emphasise any experience with EPOS systems and procurement management, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the club. Mention specific experiences that demonstrate your ability to manage budgets, lead teams, and drive innovation in catering operations.
Showcase Your Skills: Highlight your technical skills, especially in Microsoft Excel and data analysis. Provide examples of how you've used these skills to improve operational performance or profitability in previous roles.
Research Manchester United: Familiarise yourself with Manchester United's values and culture. Mention how your personal qualities align with their commitment to diversity, equity, and inclusion in your application.
How to prepare for a job interview at Manchester United
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Catering Commercial Manager. Familiarise yourself with the key tasks such as budgeting, procurement, and managing supplier relationships. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in commercial or financial roles, especially within the catering industry. Highlight specific examples where you've successfully managed budgets or improved operational efficiency, as this will resonate well with the interviewers.
✨Demonstrate Team Leadership Skills
Since the role involves managing a small team, be ready to share your leadership style and how you've motivated teams in the past. Discuss any challenges you've faced and how you overcame them to achieve high standards.
✨Prepare Questions
Have a list of insightful questions ready to ask at the end of the interview. This could include inquiries about the team's current projects, the company's vision for catering services, or how they measure success in this role. It shows your genuine interest in the position and the organisation.
