At a Glance
- Tasks: Manage credit control and support customer queries in a dynamic media environment.
- Company: Fast-growing media business with a strong reputation in digital and creative sectors.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Other info: Friendly work culture with opportunities for growth and development.
- Why this job: Join a collaborative team and gain valuable experience in a thriving industry.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 15 - 20 € per hour.
Location: Salford Quays / Hybrid
Contract: Temporary 10 Weeks (Potential Extension)
Start Date: ASAP
Hours: Monday - Thursday 9am - 5.30pm / Friday 9am-4pm
Manchester Staff are delighted to be partnering with a fast-growing and innovative media business with an established reputation across digital, creative, and commercial content sectors. Due to a busy period of growth, the business is now seeking a Credit Controller / Customer Support professional to join the team on an initial 10-week temporary contract, with the potential for extension. This is an excellent opportunity to join a collaborative and fast-paced environment where you will play a key role in supporting the finance function and maintaining strong customer relationships.
The Opportunity
As a Credit Controller / Customer Support professional, you will be responsible for managing outstanding accounts, supporting customer queries, and helping to ensure an efficient and positive client experience. This role would suit someone who is proactive, organised, and confident communicating with customers and stakeholders at all levels.
Key Responsibilities
- Manage the end-to-end credit control process
- Chase outstanding invoices via phone and email in a professional and timely manner
- Build and maintain strong relationships with customers and clients
- Resolve payment queries and account discrepancies efficiently
- Allocate payments and reconcile customer accounts
- Support invoicing and sales ledger administration
About You
- Previous experience within credit control, accounts receivable, accounts payable and customer support
- Strong communication and relationship-building skills
- Confident handling customer queries and difficult conversations professionally
- Excellent organisational skills and attention to detail
- Ability to prioritise workload and work independently
- Good working knowledge of Microsoft Office including MS Excel and finance systems
- Positive, proactive, and team-oriented approach
- Experience within media, creative, or fast-paced commercial environments would be advantageous
What's on Offer
- Competitive hourly rate
- Hybrid working model
- Initial 10-week temporary contract with potential extension
- Immediate start available
- Friendly and collaborative team environment
- Opportunity to gain experience within a growing media business
We welcome applications from candidates of all ages.
Credit Controller & Customer Support employer: Manchester Staff Ltd
Join a dynamic and innovative media business located in Salford Quays, where you will thrive in a collaborative and fast-paced environment. As a Credit Controller & Customer Support professional, you will enjoy a competitive hourly rate, a hybrid working model, and the chance to develop your skills while contributing to a growing team that values strong customer relationships and proactive problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller & Customer Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the media and finance sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in credit control and customer support can shine in their fast-paced environment.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, be ready to discuss how you’ve successfully handled customer queries and built relationships in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Credit Controller & Customer Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller & Customer Support role. Highlight your relevant experience in credit control and customer support, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and how you’ve successfully managed customer relationships in the past.
Showcase Your Organisational Skills:In your application, give examples of how you’ve prioritised workloads and handled multiple tasks efficiently. We love candidates who can juggle responsibilities while keeping everything organised!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our fast-paced, collaborative environment as soon as possible!
How to prepare for a job interview at Manchester Staff Ltd
✨Know Your Numbers
Brush up on your credit control knowledge and be ready to discuss specific metrics or processes you've managed in the past. This shows you’re not just familiar with the role but also understand its impact on the business.
✨Customer Communication is Key
Prepare examples of how you've successfully handled customer queries or difficult conversations. Highlight your communication skills and how you build relationships, as this role heavily relies on maintaining strong customer connections.
✨Organise Your Thoughts
Before the interview, jot down key points about your previous experience in credit control and customer support. Being organised will help you articulate your thoughts clearly and demonstrate your attention to detail.
✨Show Your Proactive Side
Think of instances where you took the initiative to resolve issues or improve processes. Employers love candidates who are proactive, so share these stories to illustrate your problem-solving skills and team-oriented approach.
