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- Tasks: Lead digital transformation and enhance customer experience in Estates & Facilities.
- Company: Join Manchester Metropolitan University, a values-driven organisation focused on innovation.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Inclusive culture promoting diversity and equity, with strong support for underrepresented groups.
- Why this job: Shape the future of service delivery and make a lasting impact.
- Qualifications: Senior-level experience in business support and digital strategy implementation required.
The predicted salary is between 58225 - 67468 £ per year.
Do you have the right skills and experience for this role? Read on to find out, and make your application.
Manchester
Grade 10 (£58,225 to £67,468)
Permanent
37 hours per week
We are seeking an experienced and forward-thinking Head of Business Support to play a pivotal leadership role within our Estates & Facilities Directorate. This is a strategic post with responsibility for driving operational excellence, enabling effective decision-making, supporting delivery of the directorate's People Plan and leading the development and delivery of a new digital strategy for the directorate.
A core priority of the role will be the design and implementation of a modern digital customer interface, providing a single, intuitive point of access for all estates and facilities service enquiries. This role will champion a customer-focused, data-driven approach to service delivery, ensuring our services are efficient, transparent, and aligned with organisational priorities.
Key Responsibilities- Play a key role in the development and implementation of a directorate-wide digital strategy, aligning with the organisation's wider digital and transformation ambitions.
- Lead the implementation of a new digital customer interface for all service requests and enquiries, improving accessibility, responsiveness and customer experience.
- Support the delivery of the directorate's successful People Plan.
- Provide strategic oversight of business support functions, including service performance, planning, reporting, governance and continuous improvement.
- Act as a key adviser to the Director of Campus Services, providing insight, analysis and assurance to support informed decision-making.
- Lead and develop a high-performing business support team, fostering a culture of collaboration, innovation and accountability.
- Oversee data management, management information and performance dashboards to drive evidence-based service improvements.
- Manage complex stakeholder relationships, ensuring strong engagement with customers, colleagues and digital/IT partners.
You will be a credible and influential leader with a strong track record of delivering business improvement and digital change in a complex organisation. You will bring:
- Significant senior-level experience in business support, operational management or service transformation, preferably within estates or a large multi-service environment.
- Proven experience of leading digital strategy development and implementation, including customer-facing systems or service portals.
- Strong understanding of customer experience design, service request workflows and end-to-end process improvement.
- Excellent analytical skills, with the ability to translate data into actionable insight.
- A collaborative and inclusive leadership style, with experience of managing and developing professional teams.
- Outstanding communication and stakeholder engagement skills, with the confidence to influence at senior levels.
This is a rare opportunity to shape the future of how Estates Facilities and Campus Development services are delivered, placing digital innovation and customer experience at the heart of a critical directorate. You will have the scope and autonomy to make a lasting impact, working with committed colleagues in a values-driven organisation.
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Closing date: 21 May 2026
Head of Business Support in Warrington employer: Manchester Metropolitan University
Contact Detail:
Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Support in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their digital strategy and how you can contribute to it. We want you to walk in feeling confident and ready to showcase how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it relates to the role of Head of Business Support. We recommend rehearsing with a friend or in front of a mirror to nail down your delivery.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We believe showing appreciation can set you apart from other candidates.
We think you need these skills to ace Head of Business Support in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business support and digital strategy. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Style: As a Head of Business Support, your leadership approach is key. Use your application to demonstrate your collaborative and inclusive style, and share examples of how you've developed high-performing teams in the past.
Highlight Customer Experience Focus: Since this role is all about improving customer experience, make sure to include any relevant experience you have in customer-facing systems or service portals. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Digital Strategy
Make sure you understand the digital strategy of the organisation and how it aligns with their goals. Be ready to discuss your experience in leading digital transformations and how you can contribute to developing a modern customer interface.
✨Showcase Your Leadership Style
Prepare examples that highlight your collaborative and inclusive leadership style. Discuss how you've successfully managed teams and fostered a culture of innovation and accountability in previous roles.
✨Master Stakeholder Engagement
Think about your past experiences managing complex stakeholder relationships. Be prepared to share specific instances where your communication skills influenced decision-making at senior levels.
✨Data-Driven Insights
Brush up on your analytical skills and be ready to explain how you've used data to drive service improvements. Prepare to discuss how you translate data into actionable insights that align with organisational priorities.