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- Tasks: Support doctoral students with administrative tasks and customer service.
- Company: Join Manchester Met, a vibrant university focused on research and innovation.
- Benefits: Enjoy flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team enhancing the student experience in a supportive environment.
- Qualifications: Experience in customer service and administration, with strong communication skills required.
- Other info: Informal discussions about the role are encouraged before applying.
The predicted salary is between 28800 - 43200 £ per year.
The Research Degrees Administrator will play a primary role in delivering an exceptional student experience for Manchester Met’s doctoral student community. We are looking for a proactive and enthusiastic individual to provide excellent administrative support and customer service.
As part of the Student Records team, you will provide specialist advice and guidance on research degree programmes administered by Doctoral Services. You’ll be the first point of contact for our students, academic colleagues and external stakeholders managing both day-to-day queries and monitoring compliance with our processes. You will work within your own team and across Doctoral Services to ensure a joined-up and consistent approach to student case management.
You will have experience delivering an excellent customer service in an administrative setting, preferably with an understanding of academic and postgraduate research lifecycles. You will be comfortable manipulating data and learning a range of IT systems, including Microsoft applications and enquiry management software. You will be comfortable working independently by following process guides and hitting the ground running.
This varied role will suit a highly organised and self-motivated individual, with strong verbal and written communication skills, and an ambition to join a high-functioning team to support customer service excellence.
You will be comfortable in developing and maintaining effective working relationships with internal and external stakeholders even when there are obstacles.
About the Department
Research and Innovation (R&I) is a professional service Directorate with responsibility for the central management and delivery of the University’s research strategy. Made up of four departments; Research Development & Delivery, Research Environment and Impact, Doctoral Services and Business Engagement, staff work collaboratively to provide comprehensive support to faculties across the full breadth of research and business partnerships activities.
Information for applicants, Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.
We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.
We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.
Documents
Candidates can request an informal discussion about the role before making an application. To request this, or if you have any questions about the role, please contact Fiona Commons, Research Degrees Manager
Research Degrees Administrator employer: Manchester Metropolitan University
Contact Detail:
Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Degrees Administrator
✨Tip Number 1
Familiarize yourself with the research degree programmes offered by Manchester Met. Understanding the specifics of these programmes will help you provide better support and advice to students and stakeholders.
✨Tip Number 2
Brush up on your customer service skills, especially in an academic context. Being able to handle queries effectively and empathetically will set you apart as a candidate who can enhance the student experience.
✨Tip Number 3
Get comfortable with data manipulation and IT systems. Familiarity with Microsoft applications and enquiry management software will be crucial for managing student records efficiently.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, helping you prepare for the role and demonstrate your enthusiasm during the application process.
We think you need these skills to ace Research Degrees Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Research Degrees Administrator position. Understand the key responsibilities and required skills, especially the emphasis on customer service and administrative support.
Tailor Your CV: Customize your CV to highlight relevant experience in administrative roles, particularly those involving customer service and academic environments. Make sure to showcase your organizational skills and any experience with data manipulation or IT systems.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the university's commitment to diversity and inclusion. Mention specific examples of how you have provided excellent customer service and managed queries in previous positions.
Prepare for Potential Questions: Think about potential interview questions related to your experience in administration and customer service. Be ready to discuss how you would handle day-to-day queries and maintain effective relationships with stakeholders.
How to prepare for a job interview at Manchester Metropolitan University
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples from your past experiences where you successfully handled queries or resolved issues for students or stakeholders.
✨Demonstrate Your Organizational Abilities
Highlight your organizational skills by discussing how you manage multiple tasks and prioritize effectively. Mention any tools or methods you use to stay organized, especially in an administrative setting.
✨Familiarize Yourself with Research Degree Processes
Research the academic and postgraduate research lifecycles relevant to the position. Being knowledgeable about these processes will show your enthusiasm and readiness to contribute to the team.
✨Prepare for IT System Questions
Since the job requires manipulating data and using various IT systems, be ready to discuss your experience with Microsoft applications and any enquiry management software. If possible, provide examples of how you've used these tools effectively in previous roles.
