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- Tasks: Provide top-notch admin support to help students succeed in their studies.
- Company: Join Manchester Metropolitan University, a leader in inclusivity and diversity.
- Benefits: Flexible working hours, professional development, and a supportive environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong organisational skills and experience in admin roles are essential.
- Other info: Embrace a dynamic workplace with opportunities for growth and mentorship.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Administrator to join the Student Services Operations team to support the work of the Inclusion and Disability Service, which provides advice and support to a range of students who require additional support to help them succeed in their studies. This is a part-time, fixed term post working 3 days per week – currently Wednesday, Thursday and Friday.
Overview
About the role
Working as part of a small team of administrators, you will:
- provide professional and high-quality reception and administrative support to the Inclusion and Disability Service and act as the first point of contact for initial enquiries from students, staff and external stakeholders.
- respond sensitively to enquiries and handle personal information in line with university procedures and data protection legislation.
- manage student appointment bookings, ensuring all associated tasks are completed and that waiting times for appointments are kept to agreed timescales.
- use CRM systems to create and maintain accurate records.
As this is a student-facing role you will be based predominantly on campus.
Qualifications
About the candidate:
Excellent organisational and communication skills are essential for this role. You will also:
- have experience of reception and administration work in a similar setting
- be confident in following agreed procedures when referring or escalating enquiries
- be self-motivated with the ability to manage and prioritise your own workload
- have excellent IT skills, with the ability to use Microsoft packages and CRM/database systems
- experience of handling enquiries and sensitive information confidentially
- be able to work flexibly as part of a team and adapt to a changing workplace.
To apply
To apply for this post, please submit your CV and cover letter via our application portal. In your cover letter, please outline how you meet the essential requirements in the person specification paying particular attention to:
- Your experience of working in a busy administration setting and managing a high volume of enquiries
- Your experience of following procedures when referring enquiries and escalating issues.
- Your experience of delivering high standards of customer service.
For enquiries about the role, contact Sarah Cohen s.cohen@mmu.ac.uk
Further information
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.
Senior Administrator, Student Services in Manchester employer: Manchester Metropolitan University
Contact Detail:
Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator, Student Services in Manchester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and requirements listed in the job description. This way, when you get that interview, you can confidently discuss how your experience aligns with what they're looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the team. This not only helps you prepare but also shows your genuine interest in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to administration and customer service. The more comfortable you are speaking about your skills, the better you'll perform in the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and contributing to the amazing work we do in Student Services.
We think you need these skills to ace Senior Administrator, Student Services in Manchester
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Senior Administrator role. Highlight your experience in busy administration settings and how you’ve managed high volumes of enquiries. We want to see how you fit into our team!
Showcase Your Organisational Skills: In your CV, emphasise your organisational skills and ability to prioritise tasks. We’re looking for someone who can juggle multiple responsibilities while maintaining high standards of customer service, so let us know how you do it!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your relevant experience and skills. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our application portal! It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Administrator in Student Services. Familiarise yourself with the Inclusion and Disability Service's mission and how they support students. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your organisational skills, ability to handle sensitive information, and experience in a busy administration setting. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value the interviewer's input. Don’t hesitate to ask for clarification if you’re unsure about a question.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, the challenges faced by the Inclusion and Disability Service, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
