At a Glance
- Tasks: Lead a dynamic library team to deliver exceptional customer service and operational excellence.
- Company: Join Manchester Metropolitan University, a diverse and inclusive workplace.
- Benefits: Flexible working arrangements, professional development, and a supportive environment.
- Other info: Embrace a culture of belonging and equity with opportunities for all.
- Why this job: Make a real impact in a vibrant library setting while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience of managing or supervising a team in a busy customer focused environment? Are you looking for a new challenge? Can you bring your skills and experience to a dynamic library setting? If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you!
About the Role
- Lead day-to-day service delivery and operational activity
- Respond positively and promptly to customer feedback and escalated complaints
- Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
- Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives
This is a full-time permanent vacancy (35 hours per week). Evenings, weekend, and bank holiday working will be required.
About you
- Has experience delivering high-quality customer service and strong communication skills
- Has managed or supervised a team in a customer-facing environment
- Can identify and resolve day-to-day operational issues effectively
- Enjoys supporting and developing team members
Should you have any questions please reach out to our hiring manager Andrea Cobelli.
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.
Library Experience Leader - Customer Service & Ops in Manchester employer: Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer that champions a culture of inclusivity and professional growth, making it an ideal workplace for those passionate about customer service in a dynamic library environment. With a commitment to flexible working arrangements and a focus on developing team members, employees can thrive while contributing to a vibrant community that values diversity and innovation. Join us to lead a dedicated team in delivering outstanding library experiences and enjoy the unique opportunity to make a meaningful impact in the heart of Manchester.
Contact Details:
Manchester Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Experience Leader - Customer Service & Ops in Manchester
✨Tip Number 1
Get to know the library's vibe! Before your interview, spend some time in the library or check out their online presence. This will help you understand their culture and customer service approach, which you can then reference during your chat.
✨Tip Number 2
Show off your leadership skills! Think of specific examples where you've successfully managed a team or resolved customer issues. We want to hear about how you’ve created a friendly environment and driven innovation in past roles.
✨Tip Number 3
Prepare for those tricky questions! Be ready to discuss how you handle feedback and complaints. We all know that customer service can be challenging, so having a solid strategy for these situations will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the library experience team.
We think you need these skills to ace Library Experience Leader - Customer Service & Ops in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled customer feedback and resolved complaints in the past, so share some examples that showcase your skills!
Team Leadership Experience is Key:Since this role involves managing a team, it's crucial to demonstrate your leadership experience. Tell us about times you've supervised or supported a team, and how you’ve helped them thrive in a busy environment.
Be Authentic and Inclusive:We value diversity and inclusivity, so let your personality shine through! Share your thoughts on creating a friendly and inclusive atmosphere, and how you’ve fostered a sense of belonging in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for customers, especially in a busy environment. This will show that you understand the importance of excellent service in a library setting.
✨Showcase Your Leadership Skills
Prepare to discuss your experience managing or supervising a team. Highlight how you've developed team members and created an inclusive environment. Be ready to share stories about how you’ve handled challenges and driven innovation within your team.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like responding to customer complaints or operational issues. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to stay calm under pressure.
✨Collaborate and Communicate
Since the role involves working with other managers, be prepared to talk about your collaborative experiences. Share examples of successful projects you've worked on with others, and emphasise your strong communication skills, which are crucial for this position.
