At a Glance
- Tasks: Lead a dynamic library team to deliver exceptional customer service and innovative projects.
- Company: Join Manchester Metropolitan University, a diverse and inclusive workplace.
- Benefits: Flexible working arrangements, professional development, and a supportive environment.
- Other info: Embrace a culture of belonging and equity with opportunities for all.
- Why this job: Make a real impact in a vibrant library setting while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience of managing or supervising a team in a busy customer focused environment? Are you looking for a new challenge? Can you bring your skills and experience to a dynamic library setting?
If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you!
About the Role
- Lead day-to-day service delivery and operational activity
- Respond positively and promptly to customer feedback and escalated complaints
- Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
- Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives
This is a full-time permanent vacancy (35 hours per week). Evenings, weekend, and bank holiday working will be required.
About you
- Has experience delivering high-quality customer service and strong communication skills
- Has managed or supervised a team in a customer-facing environment
- Can identify and resolve day-to-day operational issues effectively
- Enjoys supporting and developing team members
Should you have any questions please reach out to our hiring manager Andrea Cobelli a.cobelli@mmu.ac.uk
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.
Library Experience Coordinator in Manchester employer: Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer that prioritises inclusivity and employee development within a vibrant library setting. With a strong commitment to fostering a diverse workforce, the university offers flexible working arrangements, mentoring programmes, and professional growth opportunities, making it an ideal place for those looking to make a meaningful impact in a customer-focused environment.
Contact Details:
Manchester Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Experience Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the library sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the library's values and recent projects. Show us that you’re not just a fit for the role but also for the culture. Tailor your responses to highlight how your experience aligns with their mission of excellent customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently, especially when discussing your team management experience and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows your commitment to joining our Library Experience Team. Let’s make this happen together!
We think you need these skills to ace Library Experience Coordinator in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled feedback and complaints in the past, so share specific examples that showcase your ability to respond positively and promptly.
Team Leadership Experience:Since this role involves managing a team, it's crucial to demonstrate your leadership skills. Talk about your experience supervising or managing a team in a busy environment, and how you’ve supported and developed your team members to thrive.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the Library Experience Coordinator role. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Customer Service Stuff
Make sure you can talk confidently about your experience in delivering high-quality customer service. Think of specific examples where you've gone above and beyond for customers, especially in a busy environment. This will show that you understand the importance of excellent service in a library setting.
✨Show Off Your Team Leadership Skills
Prepare to discuss your experience managing or supervising a team. Highlight how you've supported and developed team members in the past. Be ready to share stories that demonstrate your ability to create a friendly and inclusive environment, as this is key for the Library Experience Coordinator role.
✨Be Ready for Operational Challenges
Think about some day-to-day operational issues you've faced in previous roles and how you resolved them. This could include handling escalated complaints or improving service delivery. Showing that you can think on your feet and find solutions will impress the interviewers.
✨Collaborate Like a Pro
Since the role involves working with other Library managers, be prepared to discuss your collaborative experiences. Share examples of projects you've worked on with others and how you contributed to achieving organisational objectives. This will demonstrate your ability to work well in a team-oriented environment.
