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- Tasks: Lead the HR Service Centre, ensuring top-notch HR support and service delivery.
- Company: Join a dynamic university team focused on collaboration and continuous improvement.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in HR while developing your leadership skills in a supportive environment.
- Qualifications: Experience in HR operations, strong communication skills, and a customer-focused mindset.
- Other info: Fast-paced role with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the role: We are seeking a (HRSC) Team Leader to support and oversee the HR Service Centre. Reporting to the HR Service Centre Manager, you will be a senior member of the team, playing a key role in delivering a high-quality, operational HR service while promoting a culture of collaboration, professionalism, and continuous improvement.
In this role, you will:
- Provide day-to-day support, guidance, and oversight to HR Administrators and Senior HR Administrators
- Ensure the effective and consistent delivery of HR processes and services
- Act as an escalation point for non-standard or complex HR cases
- Work closely with HR colleagues and a wide range of internal stakeholders
- Support and contribute to service improvement initiatives
- Lead on designated areas of HR expertise within the Service Centre
This is a full-time, permanent position, working 35 hours per week. The role is a variable hybrid position, typically requiring on-site presence for 3 days a week.
About the candidate: We are looking for an enthusiastic, confident and highly organised HR professional who thrives in a fast-paced environment. With excellent communication skills and strong attention to detail, you will build effective working relationships with colleagues and stakeholders across the University.
To be successful in this role, you will have:
- Experience supporting or leading HR operations in a high-volume environment
- Strong communication skills and the ability to build effective working relationships at all levels
- Excellent attention to detail and a commitment to accuracy and consistency
- A customer-focused approach and commitment to service excellence
- Experience using HR systems (Oracle experience is desirable)
- The ability to manage competing priorities in a busy, deadline-driven environment
- Experience delivering training or supporting others to use HR processes and systems
- A collaborative approach and commitment to teamwork and continuous improvement
HR Service Centre Team Leader in Manchester employer: Manchester Metropolitan University
Contact Detail:
Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Service Centre Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially focusing on their HR practices. This will help you showcase how your experience aligns with their needs and demonstrate your commitment to service excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on highlighting your experience in high-volume HR operations and your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace HR Service Centre Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Service Centre Team Leader role. Highlight your experience in HR operations and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've supported HR processes and improved service delivery in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around processes and systems like Oracle. Be ready to discuss your experience in high-volume environments and how you've handled complex HR cases.
✨Show Off Your Communication Skills
Since this role requires excellent communication, think of examples where you've built strong relationships with colleagues or stakeholders. Practice articulating these experiences clearly and confidently.
✨Demonstrate Your Attention to Detail
Prepare to showcase your attention to detail by discussing specific instances where accuracy was crucial in your previous roles. You might even want to bring along a few examples of your work that highlight this skill.
✨Emphasise Teamwork and Improvement
This position values collaboration and continuous improvement, so be ready to talk about how you've contributed to team success and any initiatives you've led or participated in that improved service delivery.
