At a Glance
- Tasks: Assist at graduation ceremonies by greeting guests and managing queues.
- Company: Manchester Metropolitan University, dedicated to student support and inclusion.
- Benefits: Gain valuable event experience, free refreshments, and a smart t-shirt provided.
- Other info: Work in a dynamic environment with potential for 45 hours of experience.
- Why this job: Make graduation memorable for students and families while building your confidence.
- Qualifications: Current Manchester Met student with good customer service skills.
The predicted salary is between 12 - 12 £ per hour.
The current opportunity is available for current Manchester Met students. Applicants must be based in the UK for the duration of the role. The Student Management Office is looking for students to work as Graduation Assistants at the Award Ceremonies. The ceremonies will take place at the Midland Hotel and the Bridgewater Hall, Manchester, between Tuesday 14 July and Friday 24 July 2026. Candidates must commit to one week of work on the following dates: Tuesday 14 July – Friday 17 July 2026 or Monday 20 July – Friday 24 July 2026. Successful applicants will be based at either venue.
Duties will include:
- Greeting students and their families and directing them to registration, robing and photography and seats in the auditorium.
- Helping to manage queues.
- Providing cover for the registration & information desks.
- Guidance to off‑site screening facilities or gowning facilities.
- Other duties as required.
The role allows students to gain confidence in working events, ensuring the smooth functioning of their areas, and to gain experience in customer service and handling enquiries. Students must commit to one full week of Graduation shifts, totalling a possible 45 hours for the week. Working hours are as follows (finish times are approximate and may vary by ceremony size and running time): 7:45 am – 5:30 pm, approximate latest finish time. Breaks will be around the ceremony start times and food and refreshments will be provided.
Other requirements: This is a formal role; please wear smart black trousers and comfortable shoes as you will be on your feet all day. A t-shirt will be provided for the duration of the role. Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion.
Eligibility and requirements:
- A current undergraduate student at Manchester Met.
- Ability to work under pressure.
- Ability to work as part of a team.
- Good customer service skills, with a friendly approach.
- Availability to work at least one full week of ceremonies.
- Availability for full days.
Graduation Ceremony Assistants in Manchester employer: Manchester Metropolitan University
Manchester Metropolitan University offers an exceptional opportunity for current students to engage in a meaningful role as Graduation Ceremony Assistants. This position not only allows you to gain valuable experience in customer service and event management but also fosters a supportive work culture that prioritises equity, diversity, and inclusion. With the ceremonies held at prestigious venues like the Midland Hotel and Bridgewater Hall, you'll be part of a vibrant community, enhancing your skills while contributing to a memorable experience for graduates and their families.
Contact Details:
Manchester Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduation Ceremony Assistants in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Manchester Metropolitan University.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Manchester Metropolitan University. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Graduation Ceremony Assistants in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Manchester Metropolitan University.
How to prepare for a job interview at Manchester Metropolitan University
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Manchester Metropolitan University's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Manchester Metropolitan University offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
