At a Glance
- Tasks: Support applicants by answering calls and providing essential information.
- Company: Manchester Metropolitan University, a vibrant hub for student engagement.
- Benefits: Enhance your customer service skills while earning extra cash this August.
- Other info: Join a supportive team and gain valuable experience in a dynamic environment.
- Why this job: Make a difference in prospective students' lives and boost your CV.
- Qualifications: Strong customer service skills and ability to work under pressure.
The predicted salary is between 12 - 15 £ per hour.
Manchester Metropolitan University is looking for Clearing Ambassadors to support their Recruitment and Admissions department in August. This role offers current undergraduate students a chance to enhance customer service skills and contribute to the university's mission.
The role involves taking calls from applicants, checking their qualifications, and providing necessary information. Successful applicants will be required to attend training and work specific dates in August.
Essential skills:
- Strong customer service skills
- Attention to detail
- Ability to work under pressure
Clearing Ambassadors: On-Campus Customer Service (Aug) in Manchester employer: Manchester Metropolitan University
Manchester Metropolitan University is an excellent employer for students seeking meaningful work experience, offering a vibrant and supportive work culture that fosters personal and professional growth. As a Clearing Ambassador, you'll not only enhance your customer service skills but also play a vital role in shaping the university's future by assisting prospective students during a crucial time. With flexible working hours and a commitment to student development, this role provides a unique opportunity to contribute to the university community while gaining valuable insights into the admissions process.
Contact Details:
Manchester Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clearing Ambassadors: On-Campus Customer Service (Aug) in Manchester
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Manchester Metropolitan University for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Clearing Ambassadors: On-Campus Customer Service (Aug) in Manchester
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Manchester Metropolitan University know you’re keen to grow alongside their team.
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Manchester Metropolitan University.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
