At a Glance
- Tasks: Assist potential students by checking qualifications and providing information during Clearing.
- Company: Join Manchester Metropolitan University and be part of a supportive community.
- Benefits: Boost your CV, gain customer service experience, and earn while you learn.
- Other info: Flexible hours with potential for extra work after Clearing.
- Why this job: Make a difference in students' lives while enhancing your skills and experience.
- Qualifications: Strong customer service skills and ability to work under pressure.
The predicted salary is between 12 - 12 £ per hour.
The current opportunity is available for current undergraduate Manchester Met students, to apply you must be based in the UK for the duration of the role. If your application is successful, we will arrange your Jobs4Students registration before you start work.
The Recruitment and Admissions department are looking to recruit students to work as Clearing Ambassadors in August (based on campus in the Business School). Working over Clearing is an excellent opportunity to boost your customer service skills, and is a valuable addition to your CV.
Clearing Ambassadors will take telephone calls from potential new students. You will check qualifications against the entry requirements, take down the applicant's details, compare against the requirements and inform them of the decision or refer on.
Dates of Work:
- Training and assessment days - 2 and a half days: Monday 10, Tuesday 11 and Wednesday 12 August (hours to be confirmed). You must attend ALL compulsory Clearing Training and assessment days in order to work the Clearing Workdays.
- Clearing Workdays - Thursday 13 August, 7.30am-8pm and Friday 14 August, 7.30am-6pm. (You must be able to work both of these days.)
- Please note, hours may vary - and will be subject to performance and engagement during the training.
- There may be extra work available on Saturday 16 August, and the weeks following depending on if clearing remaining open.
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion.
Qualifications:
- Good customer service skills
- Good attention to detail
- Experience of working quickly and under pressure
- Ability to write clearly and legibly
- Ability to learn and process information quickly
- Professional and courteous
Clearing Ambassadors in Manchester employer: Manchester Metropolitan University
Manchester Metropolitan University offers an enriching work environment for students, particularly as Clearing Ambassadors. This role not only enhances your customer service skills but also provides valuable experience that can significantly boost your CV. With a strong commitment to equity, diversity, and inclusion, the university fosters a supportive culture that encourages personal and professional growth, making it an excellent employer for those seeking meaningful employment while studying.
Contact Details:
Manchester Metropolitan University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clearing Ambassadors in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Manchester Metropolitan University and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Manchester Metropolitan University and let us see your personality shine through!
We think you need these skills to ace Clearing Ambassadors in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Manchester Metropolitan University.
Get Familiar with Our Brand:Before applying, take some time to learn about Manchester Metropolitan University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Manchester Metropolitan University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Manchester Metropolitan University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Manchester Metropolitan University will surely appreciate.
