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- Tasks: Support the team with enquiries during the Early Clearing and Confirmation period.
- Company: Join Manchester Metropolitan University and be part of a vibrant student community.
- Benefits: Paid training, flexible hours, and valuable work experience.
- Other info: Work on campus, gain practical experience, and enhance your CV.
- Why this job: Make a difference by helping future students navigate their university journey.
- Qualifications: Good communication skills and attention to detail; customer service experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Position Overview
The current opportunity is available for current Manchester Met students. To apply you must be based in the UK for the duration of the role. Recruitment and Admissions are looking for six Early Clearing & Confirmation Assistants to support the team at a critical point in the year. The recruited students will support with enquiries over the Early Clearing and Confirmation period. This will involve them dealing with phone calls from potential students and offer holders, taking applications, liaising with relevant staff in Course Enquiries and Admissions, and providing general admin support to the team. The students will be required to work on campus in our offices based at 6 Great Marlborough Street. IT equipment will be provided.
Shortlisted applicants will be required to attend an interview on Tuesday 9 June 2026. Successful applicants will receive (paid) training, which will include details of courses available, entry requirements, confirmation and clearing processes and customer service.
Dates: 30 June – 11 September 2026.
Hours of Work
The role will begin week commencing 29 June, with approximately 24 hours available. This will include training on 30 June and 1 July (10am‑2:30/3pm) to support onboarding and system set‑up, followed by regular working hours on 2 and 3 July. Working hours will be Monday to Friday 9:45‑4:15 with a 30‑minute unpaid lunch break. From week commencing 6 July through to week commencing 3 August, the role will offer 21 hours per week across three days. During the peak period from week commencing 10 August to week commencing 24 August, hours will increase to 35 per week, with additional coverage required for results week, including a commitment to work extra hours on Thursday 13, Friday 14 and Saturday 15 August 2026. From week commencing 31 August to week commencing 7 September (subject to phone lines remaining open), hours will reduce to 21 per week across three days.
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion.
Eligibility
This role is only open to current Level 4 and Level 5 undergraduate Manchester Met Students (during the 2025/26 academic year) who have/are:
Qualifications and Skills
- Good communication skills.
- Excellent attention to detail.
- Able to work independently.
- Reliable and punctual.
- Good IT skills.
- Comfortable dealing with people on the phone.
- Experience in a customer service environment would be an advantage.
- Previous knowledge of Clearing or working as a clearing ambassador would be an advantage.
Early Clearing and Confirmation Assistants in London employer: Manchester Metropolitan University
Contact Detail:
Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Clearing and Confirmation Assistants in London
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Clearing and Confirmation processes, as well as the courses available. This will help you feel confident during your interview and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with potential students over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Be punctual and reliable! Show up on time for your interview and any training sessions. This demonstrates your commitment and reliability, which are key traits for this role. Plus, it sets a positive tone right from the start!
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it online. It’s the best way to ensure we get all your details and can consider you for this exciting opportunity.
We think you need these skills to ace Early Clearing and Confirmation Assistants in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role. We want to see your good communication skills and attention to detail shine through!
Show Off Your Customer Service Skills: If you've got experience in customer service, let us know! Share specific examples of how you've dealt with enquiries or helped customers in the past. This will really help your application stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Stuff
Make sure you understand the role of an Early Clearing and Confirmation Assistant. Familiarise yourself with the clearing process, common queries from students, and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions with a friend or in front of a mirror. Focus on your communication skills, as you'll be dealing with potential students over the phone. Practising how to articulate your thoughts clearly will make you feel more at ease during the actual interview.
✨Dress the Part
Even though this is a student role, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the university well.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or what a typical day looks like. It demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.