At a Glance
- Tasks: Support students and staff with assessment processes and manage student records.
- Company: Join Manchester Metropolitan University, a leader in inclusive education.
- Benefits: Flexible working arrangements, professional development, and a supportive team environment.
- Other info: Inclusive culture that values diversity and offers mentoring programmes.
- Why this job: Make a real difference in students' academic journeys while developing your skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting an Education Services Officer (12-month maternity cover) in the Assessment Results team in the Assessment Management department. The Assessment Results team is responsible for maintaining records relating to student progression, processing outcomes for consideration by Assessment Boards, and confirming classifications and results to students.
About the role
Education Services Officers require the ability to provide excellent stakeholder service and administrative support for assessment activities across Manchester Metropolitan University. There will be a need to establish excellent working relationships with the Professional Service area, the academic community and collaborative partners. Officers provide guidance and support to students and academic staff, supported by their team, on a wide range of assessment related issues. Officers also need the ability to critically analyse data, lead project workstreams and be a contact for certain areas within Assessment Management.
About the Assessment Management department
Assessment is at the heart of what a university does, and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector‑leading excellence and innovation in assessment management. Consisting of seven teams, Assessment Management work in a positive environment which encourages the development of skills and professional growth. All roles are varied, but a brief flavour of the core work of each team is listed below.
- Assessment Delivery – organising and scheduling exams, set‑up and receipt of coursework.
- Assessment Systems – configuration of assessment‑related systems, including the configuration of progression rules, data manipulation and interrogation.
- Assessment Standards – oversight of regulations, quality processes, external examining, and academic misconduct.
- Assessment Service Desk – first line stakeholder support, triaging queries via a ticketing system, phone calls and email.
- Assessment Results – managing student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.
- Assessment Mitigations – oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.
Roles are based within particular teams; however, colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demands of the academic calendar. We have a standard induction period and a buddy system to enable new starters to smoothly settle into the department.
Ideal candidate
Our colleagues in Assessment Management emphasise below are the key traits and skills to be a successful Education Services Officer:
- Leadership, proactive and taking ownership
- Collaborative, interpersonal and communication skills
- Decision making, attention to detail and organisational skills
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support. Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups. Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy. Under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.
Education Services Officer (Maternity Cover) (Assessment Results) employer: Manchester Metropolitan University
Manchester Metropolitan University is an exceptional employer, offering a supportive and inclusive work culture that prioritises professional growth and development. As an Education Services Officer, you will be part of a collaborative team dedicated to delivering excellence in assessment management, with access to flexible working arrangements and comprehensive mentoring programmes. The university's commitment to diversity and inclusion ensures that all employees feel valued and empowered, making it a rewarding place to work.
Contact Detail:
Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Education Services Officer (Maternity Cover) (Assessment Results)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Manchester Metropolitan University on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by researching common questions for Education Services Officers. We should think about how our skills in stakeholder service and data analysis can shine through in our answers.
✨Tip Number 3
Show off our collaborative spirit! During interviews, we can share examples of how we've worked with teams in the past. This will highlight our interpersonal skills and fit for the Assessment Results team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up in the Assessment Management department.
We think you need these skills to ace Education Services Officer (Maternity Cover) (Assessment Results)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Education Services Officer. We want to see how you can contribute to our Assessment Results team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of stakeholder interaction, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and don’t forget to mention any experience you have in providing excellent customer service.
Highlight Your Analytical Skills:As an Education Services Officer, you’ll need to critically analyse data. Make sure to include examples in your application that showcase your analytical abilities and attention to detail. We love seeing how you’ve tackled similar challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Stuff
Make sure you understand the role of an Education Services Officer and the specific responsibilities within the Assessment Results team. Familiarise yourself with the processes of maintaining student records and how assessment outcomes are processed. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder interaction, be prepared to demonstrate your interpersonal skills. Think of examples where you've successfully communicated complex information or resolved issues. This will highlight your ability to build relationships with students and academic staff.
✨Be Data Savvy
As critical analysis of data is key in this role, brush up on your data handling skills. Be ready to discuss any experience you have with data manipulation or interrogation. You might even want to prepare a scenario where you used data to make a decision or improve a process.
✨Emphasise Your Team Spirit
Collaboration is crucial in the Assessment Management department. Prepare to talk about times when you worked effectively in a team, especially in a fast-paced environment. Highlight your proactive approach and how you take ownership of tasks while supporting your colleagues.
