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- Tasks: Lead digital transformation and enhance customer experience in Estates & Facilities.
- Company: Join Manchester Metropolitan University, a values-driven organisation.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Inclusive culture that values diversity and promotes equity.
- Why this job: Shape the future of service delivery with innovative digital solutions.
- Qualifications: Senior-level experience in business support and digital strategy implementation.
The predicted salary is between 58225 - 67468 £ per year.
We are seeking an experienced and forward-thinking Head of Business Support to play a pivotal leadership role within our Estates & Facilities Directorate. This is a strategic post with responsibility for driving operational excellence, enabling effective decision-making, supporting delivery of the directorate's People Plan and leading the development and delivery of a new digital strategy for the directorate.
A core priority of the role will be the design and implementation of a modern digital customer interface, providing a single, intuitive point of access for all estates and facilities service enquiries. This role will champion a customer-focused, data-driven approach to service delivery, ensuring our services are efficient, transparent, and aligned with organisational priorities.
Key Responsibilities- Play a key role in the development and implementation of a directorate-wide digital strategy, aligning with the organisation's wider digital and transformation ambitions.
- Lead the implementation of a new digital customer interface for all service requests and enquiries, improving accessibility, responsiveness and customer experience.
- Support the delivery of the directorate's successful People Plan.
- Provide strategic oversight of business support functions, including service performance, planning, reporting, governance and continuous improvement.
- Act as a key adviser to the Director of Campus Services, providing insight, analysis and assurance to support informed decision-making.
- Lead and develop a high-performing business support team, fostering a culture of collaboration, innovation and accountability.
- Oversee data management, management information and performance dashboards to drive evidence-based service improvements.
- Manage complex stakeholder relationships, ensuring strong engagement with customers, colleagues and digital/IT partners.
You will be a credible and influential leader with a strong track record of delivering business improvement and digital change in a complex organisation. You will bring:
- Significant senior-level experience in business support, operational management or service transformation, preferably within estates or a large multi-service environment.
- Proven experience of leading digital strategy development and implementation, including customer-facing systems or service portals.
- Strong understanding of customer experience design, service request workflows and end-to-end process improvement.
- Excellent analytical skills, with the ability to translate data into actionable insight.
- A collaborative and inclusive leadership style, with experience of managing and developing professional teams.
- Outstanding communication and stakeholder engagement skills, with the confidence to influence at senior levels.
This is a rare opportunity to shape the future of how Estates Facilities and Campus Development services are delivered, placing digital innovation and customer experience at the heart of a critical directorate. You will have the scope and autonomy to make a lasting impact, working with committed colleagues in a values-driven organisation.
Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.
We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.
Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.
Closing date: 21 May 2026
Locations
Business Performance Support in Cheshire, Warrington employer: Manchester Metropolitan University
Contact Detail:
Manchester Metropolitan University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Performance Support in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect their values and priorities.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We need to be confident and articulate when discussing our experience and how it aligns with the role of Head of Business Support.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the position and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Business Performance Support in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the key responsibilities mentioned in the job description. We want to see how you can drive operational excellence and lead digital strategies!
Showcase Your Leadership Skills: Since this role is all about leading a high-performing team, don’t forget to share examples of your collaborative and inclusive leadership style. We love to see how you've developed teams and fostered innovation in your previous roles.
Be Data-Driven: Highlight your analytical skills by providing specific examples of how you've used data to drive service improvements. We’re looking for someone who can translate insights into actionable strategies, so make that clear in your application!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Manchester Metropolitan University
✨Know Your Digital Strategy
Make sure you understand the digital strategy of the organisation and how it aligns with their goals. Be ready to discuss your experience in leading digital transformations and how you can contribute to developing a modern customer interface.
✨Showcase Your Leadership Style
Prepare examples that highlight your collaborative and inclusive leadership style. Think about times when you've successfully managed teams or influenced stakeholders, as this will resonate well with their focus on fostering a high-performing business support team.
✨Data-Driven Insights
Brush up on your analytical skills and be prepared to discuss how you've used data to drive service improvements in previous roles. They’ll want to see that you can translate complex data into actionable insights that support decision-making.
✨Engage with Stakeholders
Think about your experiences managing complex stakeholder relationships. Be ready to share specific examples of how you've engaged with customers and colleagues to ensure strong collaboration and effective communication.