Advice Caseworker (Maternity Cover)

Advice Caseworker (Maternity Cover)

Temporary 30000 - 40000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Provide advice and support to students on various issues, advocating for their rights.
  • Company: Join a friendly organisation that genuinely cares about its community.
  • Benefits: Make a real difference in students' lives while working in a supportive team.
  • Other info: Be part of a values-driven team focused on improving student experiences.
  • Why this job: Empower students through challenging situations and help them achieve fair outcomes.
  • Qualifications: Passion for advocacy and strong communication skills are essential.

The predicted salary is between 30000 - 40000 £ per year.

Would you like the opportunity to provide advice, casework and representation to students? Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist advice and representation to students at Manchester Met. As an Advice Centre Caseworker, you will support individual students through complex and often challenging situations, helping them to understand their rights, navigate systems, and achieve fair outcomes. This is a rewarding opportunity to make a real difference to students’ lives as part of a supportive, values‑driven team.

Working within our professionally recognised Advice Centre, you will:

  • Provide confidential, impartial advice and support to students on a wide range of issues, including:
  • Student funding and finance
  • Disability benefits
  • Housing
  • Academic matters such as appeals, complaints and misconduct
  • Deliver advice through multiple channels, including face‑to‑face, telephone, email, and Microsoft Teams, adapting your approach to suit individual needs.
  • Manage casework efficiently and effectively, including drafting correspondence and negotiating with third‑party organisations on students’ behalf.
  • Act as a representative and advocate for students at meetings, hearings and tribunals, both within the University and externally. Cases may include issues such as discrimination, academic misconduct, or sexual violence.
  • Work collaboratively as part of a supportive, passionate team focused on improving outcomes for students.
  • If you’re passionate about making a difference and want to be part of a friendly organisation that genuinely cares about its community, you’ll feel right at home at The Union. Explore our opportunities and discover how you can help shape life at Manchester Met. Drop us an email at jobs.theunion@mmu.ac.uk.

    Advice Caseworker (Maternity Cover) employer: Manchester Metropolitan University Students' Union (MMU)

    At The Union, we pride ourselves on being an excellent employer that fosters an inclusive and empowering work culture. As an Advice Caseworker, you will not only have the opportunity to make a meaningful impact on students' lives but also benefit from professional development opportunities within a supportive team environment. Located at Manchester Met, our organisation is dedicated to championing student rights and well-being, making it a rewarding place to grow your career while contributing to the community.
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    Contact Detail:

    Manchester Metropolitan University Students' Union (MMU) Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Advice Caseworker (Maternity Cover)

    ✨Tip Number 1

    Network like a pro! Reach out to current or former Advice Caseworkers at Manchester Met through LinkedIn or alumni groups. A friendly chat can give you insider info and maybe even a referral!

    ✨Tip Number 2

    Prepare for the interview by practising common questions related to casework and student support. We recommend role-playing with a friend to boost your confidence and refine your answers.

    ✨Tip Number 3

    Show your passion for student advocacy! During interviews, share personal experiences or stories that highlight your commitment to helping students navigate challenges.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community.

    We think you need these skills to ace Advice Caseworker (Maternity Cover)

    Advice and Support
    Casework Management
    Representation Skills
    Communication Skills
    Negotiation Skills
    Confidentiality
    Empathy
    Problem-Solving Skills
    Understanding of Student Rights
    Knowledge of Student Funding and Finance
    Ability to Adapt Communication Style
    Collaboration
    Advocacy
    Understanding of Academic Processes

    Some tips for your application 🫡

    Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Caseworker. We want to see how you can make a difference for students, so don’t hold back on showcasing your relevant experience!

    Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly understand your qualifications and passion for the role.

    Show Your Passion: Let your enthusiasm for supporting students shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you to apply for this position.

    Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!

    How to prepare for a job interview at Manchester Metropolitan University Students' Union (MMU)

    ✨Know Your Stuff

    Make sure you’re well-versed in the issues students face, like funding, housing, and academic matters. Brush up on relevant policies and procedures so you can confidently discuss how you would support students through these challenges.

    ✨Show Your Empathy

    As an Advice Caseworker, you'll be dealing with sensitive situations. Prepare examples of how you've shown empathy and understanding in past roles. This will demonstrate your ability to connect with students and advocate for their needs.

    ✨Practice Your Communication Skills

    Since you'll be delivering advice through various channels, practice articulating your thoughts clearly and concisely. Consider role-playing scenarios where you explain complex information in a straightforward way, as this will be crucial in your role.

    ✨Team Player Mindset

    Highlight your collaborative skills during the interview. Be ready to share experiences where you worked effectively within a team to achieve positive outcomes. This will show that you’re not just about individual success but also about contributing to a supportive environment.

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