Floor Staff in Manchester

A bit about us. Grind is a coffee company that was born in London, and now lives in Manchester! Since opening Shoreditch Grind in 2011, we've expanded across the city with cafés, coffee shops, trucks, and a state-of-the-art coffee roastery. Now, we’ve opened our first location outside of London, in the centre of Manchester. Coffee is at the forefront of what we do and who we are. We are coffee specialists and have always aspired to deliver the best quality, service, and consistency of product at all our Grind locations. Each of our cafés has an incredible team serving speciality coffee, mixing cocktails, and cooking amazing food—all to the beat of a great playlist. Now, we’re looking to build another all-star team for our very first café-restaurant in the heart of Manchester, in St Michael’s Square. Every team at every location is involved in our mission to use coffee as a force for good. Whether it’s through sourcing avocado peel straws and recycled material containers on site, creating the UK’s first home-compostable coffee pods, or using 100% plastic-free packaging, we want to be the world’s most sustainable coffee company. We set up our own charity, the Better Coffee Foundation®, to undo the damage caused by the global coffee industry by recovering ocean-bound plastic with every coffee pod, iced coffee can, and cup of coffee we sell.

A bit about the role. We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere in Grind is fast-paced and vibrant, with a strong emphasis on quality service. As a Grind floor staff member, you will be quick on your feet, confident in delivering our Grind steps of service and never mind getting your hands dirty!

To be eligible for this position, you will need to have some experience working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver 5-star customer service.

Role responsibilities:

• Provide a memorable experience for any and every customer that visits
• Maintain a positive and friendly approach to colleagues and customers
• Possess a full understanding of Grind Steps of Service
• Deliver exemplary service in line with our Steps of Service procedures
• Adhere to company values and rules of professional conduct
• Wear full and correct uniform always
• Undertake regular training programs
• Work to support a busy team and contribute to team-driven results

You’ll have:

• Ability to work well under pressure and use initiative
• Possess strong communication skills to enable effective dialogue with colleagues and customers
• Ability to problem solve and escalate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skills

Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks:

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
• Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours.
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
• Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.