At a Glance
- Tasks: Lead user research to shape services around real user needs and improve public interactions.
- Company: Join HMRC, a leader in digital transformation across government.
- Benefits: Supportive community, learning opportunities, and access to research labs.
- Other info: Collaborate with diverse teams and advocate for inclusive design.
- Why this job: Make a real impact on millions by improving essential public services.
- Qualifications: Experience in user research and strong knowledge of research methods required.
The predicted salary is between 40000 - 50000 € per year.
Location: Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Newcastle, Stratford, Telford, Worthing
HMRC is delivering some of the largest digital transformation programmes across government, and user researchers are at the heart of ensuring services are shaped around real user needs. This is an opportunity to work on services that impact millions of people every day, helping improve how users interact with essential public services.
What You’ll Be Doing
- You’ll lead and deliver end-to-end user research, supporting service teams to better understand user needs and improve outcomes. This includes planning and running research, analysing findings, and turning insights into clear, actionable recommendations that influence product and design decisions.
- You’ll also champion inclusive research, ensuring services work for all users.
- Alongside this, you’ll collaborate with multidisciplinary teams and stakeholders to embed user‑centred design across delivery.
What We’re Looking For
- Experience delivering end-to-end user research within digital or service teams
- Strong knowledge of research methods (e.g. usability testing, interviews, surveys, remote research)
- Ability to analyse and synthesise findings into clear, actionable insights
- Experience conducting inclusive and accessible research
- Confidence influencing stakeholders and advocating for user needs
- Background in user research or a related discipline (e.g. service design, HCI, psychology)
Why this is a great opportunity
You’ll join a supportive and experienced user research community, with regular opportunities for learning, collaboration and knowledge sharing. This is a chance to work at scale, access facilities such as research labs, contribute to meaningful services, and help shape how millions of people experience public services.
User Researcher - HMRC - SEO employer: Manchester Digital
HMRC is an exceptional employer, offering a dynamic work environment where user researchers play a pivotal role in shaping essential public services that impact millions. With a strong focus on employee growth, collaboration, and inclusive research practices, you will have access to state-of-the-art facilities and a supportive community dedicated to continuous learning and knowledge sharing. Join us in Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Newcastle, Stratford, Telford, or Worthing, and be part of a transformative journey that prioritises real user needs and meaningful outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher - HMRC - SEO
✨Tip Number 1
Network like a pro! Reach out to current or former HMRC employees on LinkedIn. Ask them about their experiences and any tips they might have for the application process. Personal connections can give you insights that you won’t find anywhere else.
✨Tip Number 2
Prepare for interviews by practising common user research scenarios. Think about how you would approach usability testing or inclusive research. We recommend role-playing with a friend to get comfortable discussing your methods and findings.
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your end-to-end user research projects. Include case studies that demonstrate your ability to turn insights into actionable recommendations. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User Researcher - HMRC - SEO
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Showcase Your Research Skills:When detailing your experience, focus on the end-to-end user research processes you've led. We love seeing examples of how you’ve turned insights into actionable recommendations, so include those juicy details!
Emphasise Inclusivity:Since we’re all about championing inclusive research, make sure to mention any experience you have in conducting accessible research. Highlight how you’ve ensured services work for all users – it’s a big deal for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Manchester Digital
✨Know Your Research Methods
Make sure you brush up on your knowledge of various research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these methods in past projects and how they can be beneficial for HMRC's user research.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed research findings in the past. Bring examples of how you've turned insights into actionable recommendations that influenced product or design decisions. This will demonstrate your ability to make a real impact.
✨Champion Inclusivity
Since inclusive research is key for this role, think of examples where you've ensured your research was accessible to all users. Be ready to discuss how you advocate for user needs and how you can help HMRC create services that work for everyone.
✨Collaborate Like a Pro
Highlight your experience working with multidisciplinary teams. Prepare to share stories of how you've collaborated with stakeholders to embed user-centred design in previous projects. This will show that you're not just a researcher, but a team player who can drive change.
