We're the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment. Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them. We are proud of our reputation for combining cutting-edge tech with down-to-earth people, we have big ambitions and a clear sense of who we are. Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at MaxContact means being stretched, you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively. We don’t stand still, and neither will you. At the same time, we believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better. We're builders, problem-solvers, and customer champions who believe in innovation with purpose, human-first technology, and delivering results that matter. You’ll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day.If you’re ambitious, curious, and excited by the idea of building something meaningful in a fast-moving tech business. We are looking for an ambitious and technically excellent Technical Lead. Role Profile As a Technical Lead at MaxContact, you will be accountable for the technical leadership and delivery of a dedicated Scrum team. You will combine hands‑on engineering with ownership of sprint outcomes, ensuring work is well‑shaped, delivered predictably, and meets a high bar for quality, reliability, and security in live contact‑centre environments. You are responsible for turning Product intent into clear technical plans, guiding the team through discovery, design, delivery, and production readiness. You will actively lead sprint execution, manage technical risk, and ensure the team balances feature delivery with operational excellence, modernisation, and customer‑impacting defects. Beyond delivery leadership, this role places strong emphasis on AI‑driven engineering practices and technical standards. You will model and embed responsible use of AI developer tools, collaborate closely with engineers to continuously refine practices, and ensure AI‑enabled capabilities are built safely and are production‑ready for a mission‑critical platform. You will work closely with Product and Platform to shape technical direction, lead safe modernisation of legacy technology to modern .NET and Vue.js frameworks, and help the team respond effectively to real, customer‑impacting incidents and defects while maintaining sustainable ways of working. Responsabilities Sprint Leadership
Technical Lead employer: Manchester Digital
Join a dynamic SaaS company in Wigan as a Lead Software Engineer, where you'll thrive in a collaborative and innovative work culture that values your expertise and contributions. With competitive compensation of up to £80k plus benefits like a 5% matched pension, share options, and private healthcare, you’ll have the resources to grow both personally and professionally while enjoying the flexibility of hybrid working. This is an exciting opportunity to take ownership of system design and implementation in a supportive environment that encourages modern engineering practices.
