At a Glance
- Tasks: Lead user research to shape inclusive services for diverse users.
- Company: Join the Insolvency Service, making a real difference in people's lives.
- Benefits: Flexible locations, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and development.
- Why this job: Impact thousands by designing services that truly meet user needs.
- Qualifications: Strong user research experience and ability to work with diverse groups.
The predicted salary is between 40000 - 50000 € per year.
Location: Birmingham, Cardiff, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham
At the Insolvency Service, your work will help shape services used by thousands of people each year. You’ll join a multidisciplinary team focused on designing better, more inclusive services, ensuring real user needs are understood and reflected in everything we build.
About the Role
As a Senior User Researcher, you’ll lead research across digital services, helping teams understand users and design services that work for everyone, including those with complex or vulnerable needs. You’ll work closely with designers, product managers and delivery teams, shaping decisions through insight and ensuring services meet high standards for quality, accessibility and usability.
What You’ll Be Doing
- Plan and deliver user research activities across the product lifecycle
- Lead research with a diverse range of users, including hard‑to‑reach groups
- Turn research into clear, actionable insights that influence decisions
- Support teams to adopt user‑centred design and agile practices
- Design and run interviews, workshops and usability testing
- Use data and metrics to strengthen understanding of user needs
- Help teams meet the Government Service Standard
- Lead and mentor junior user researchers
- Build and improve user research practices across the organisation
What We’re Looking For
- Strong experience delivering user research in real‑world environments
- Ability to design and deliver inclusive research with diverse users
- Experience using qualitative research methods effectively
- Ability to turn findings into clear, compelling, evidence‑based insights
- Experience influencing stakeholders and gaining support for research
- Experience working in multidisciplinary teams
- Ability to support and develop junior researchers
Senior User Researcher - Insolvency Service - SEO employer: Manchester Digital
At the Insolvency Service, we pride ourselves on being an exceptional employer that values inclusivity and collaboration. Our work culture fosters professional growth through mentorship and diverse project opportunities, allowing you to make a meaningful impact on services that support vulnerable users across various locations including Birmingham, Cardiff, and Manchester. Join us to be part of a dedicated team that prioritises user-centred design and agile practices, ensuring your contributions lead to real change in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher - Insolvency Service - SEO
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Senior User Researcher role.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your user research projects, especially those involving diverse users. We want to see how you’ve turned insights into actionable changes, so make it pop!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior User Researcher - Insolvency Service - SEO
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with user research, especially with diverse and hard-to-reach groups, as this is key for us at the Insolvency Service.
Showcase Your Insights:When detailing your past experiences, focus on how you've turned research findings into actionable insights. We want to see how your work has influenced decisions and improved services, so don’t hold back!
Highlight Collaboration Skills:Since you'll be working closely with designers and product managers, emphasise your ability to collaborate in multidisciplinary teams. Share examples of how you’ve supported others in adopting user-centred design practices.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Manchester Digital
✨Know Your Users
As a Senior User Researcher, understanding the diverse range of users is key. Before your interview, research the types of users the Insolvency Service interacts with, especially those with complex or vulnerable needs. This will help you demonstrate your ability to design inclusive research and show that you’re already thinking about user-centred design.
✨Showcase Your Research Skills
Be prepared to discuss specific examples of how you've delivered user research in real-world environments. Highlight your experience with qualitative methods and how you've turned findings into actionable insights. This will show that you can lead research activities effectively and influence decisions based on evidence.
✨Collaborate Like a Pro
Since you'll be working closely with designers and product managers, it’s important to showcase your experience in multidisciplinary teams. Share examples of how you've collaborated with others to shape services and ensure they meet high standards for quality and usability. This will demonstrate your ability to fit into their team dynamic.
✨Mentorship Matters
If you have experience mentoring junior researchers, make sure to mention it! The Insolvency Service values the development of its team members. Talk about how you've supported others in adopting user-centred design practices and how you can contribute to building and improving research practices across the organisation.
