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- Tasks: Lead the transition of IT services, ensuring operational readiness and stakeholder alignment.
- Company: Join the Home Office's Digital, Data and Technology team, supporting over 55,000 users.
- Benefits: Enjoy flexible working options and a competitive salary with additional allowances.
- Why this job: Be part of impactful projects that enhance service delivery and improve public services.
- Qualifications: Experience in service management, stakeholder communication, and Oracle ERP systems is essential.
- Other info: Full-time role with a minimum of 60% office presence; UK residency required.
The predicted salary is between 44720 - 52130 £ per year.
Senior Service Transition Manager – HO – SEO
Full-time (Permanent) National: £44,720 – £47,850 London: £48,720 – £52,130 up to £8,300 allowance
Published on 14 August 2025 Deadline 28 August 2025
Location
Croydon, Liverpool, Manchester, Sheffield
About the job
Job summary
This role lies within the Digital, Data and Technology (DDaT) Directorate, embedded in the Enablers Portfolio and aligned to the Metis Product Team. This role is pivotal in ensuring the operational integrity, service continuity, and strategic alignment of Metis, the Home Office’s Oracle Fusion-based ERP platform supporting HR, Finance, Payroll, and Procurement for over 55,000 users.
Working in service transition means being part of a team responsible for ensuring that all designs for new or modified IT services are thoroughly prepared and aligned with operational needs. This includes confirming that the necessary resources are in place to support and manage the service effectively, and that the service can deliver the expected levels of availability, reliability, and performance. Additionally, all designs must comply with relevant industry, government, and Home Office standards, while remaining robust, affordable, and forward-looking to meet future demands.
You will be focusing on small to large scale transitions with varied levels of impact, however, through transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder management skills, you will play a key role in linking projects and programmes with the operation and support of the ongoing services. Your key stakeholders will include support services, change managers and other members of the Home Office Government Digital and Data Profession community.
You will need to consider people, processes, suppliers and tooling to deliver on the strategy set by senior members of your team, following best practice processes, methodology and approaches.
As part of the Home Office Government Digital and Data Profession IT Operations community you will contribute to developing best practice standards for service transition and continual improvement.
What you will do
Your main day to day responsibilities will be:
- Supporting the process to transition new services into live in a safe and structured manner, ensuring a consistent set of operational requirements are incorporated into service designs.
- Driving work forward to meet delivery deadlines, without compromising quality of delivered service and putting in place agreed Service Levels.
- Working collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacle.
- Assisting in developing policies, processes and procedures in line with best practice to deliver quality services and ensuring these are appropriately documented.
- Supporting with the design and transitioning new services to meet the needs of Portfolio and Product teams, under guidance from the Service Architect.
- Creating a Service Package document drawing on knowledge of the service and the Service Architect.
UK residency and security requirements –You need to have lived in the UK for the past 5 years.
Due to business requirements this post is available on a full time/flexible working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working.Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office .This role is not suitable for part-time working due to the nature of the role.
Person specification
As a Senior Service Transition Manager you will have experience of:
- Reviewing and managing changes to service and creating associated documentation(Lead Essential Criteria).
- Productive working relationships with project and support teams through effective communication and stakeholder management.
- Producing high quality deliverables in a variety of contexts / environments within time constraints.
- Applying a structured and methodical approach to problem solving in the most efficient way.
- Applying a breadth of knowledge of technical skills and applications Oracle Fusion, Oracle ERP.
- Working in enterprise scale IT transition teams and adhering to industry best practice.
SFIA capability framework
Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all IT Operations levels in the Home Office. This is a link to the capability framework:All skills A – Z English (sfia-online.org)
We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.
SFIA levels of responsibility – Use the SFIALevels of responsibility to understand what would be expected for each Technical Skill listed below.
SFIA Technical Skills
The essential technical skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework. Please see below for the relevant skills required for your role.
Technical skills
We\’ll assess you against these technical skills during the selection process:
- Methods and Tools (METL) – level 3
- Project Management (PRMG) – level 3
- Business Situation Analysis (BUSA) – level 3
- Service Acceptance (SEAC) – level 3
- Stakeholder Relationship Management (RLMT) – level 3
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Senior Service Transition Manager - HO - SEO employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Transition Manager - HO - SEO
✨Tip Number 1
Familiarise yourself with Oracle Fusion and ERP systems, as these are crucial for the role. Consider taking online courses or certifications to deepen your understanding, which will not only boost your confidence but also impress the hiring team.
✨Tip Number 2
Network with professionals in the Digital, Data and Technology sector, especially those who have experience in service transition roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your stakeholder management skills. Prepare examples of how you've successfully managed relationships in past projects, as this will be a key focus during interviews. Demonstrating your ability to communicate effectively with various teams can set you apart.
✨Tip Number 4
Understand the Home Office's standards and best practices for service transition. Research their recent projects and initiatives to show your genuine interest in the organisation and how you can contribute to their goals.
We think you need these skills to ace Senior Service Transition Manager - HO - SEO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service transition management, particularly with Oracle Fusion or ERP systems. Use specific examples that demonstrate your ability to manage changes and create documentation.
Craft a Strong Cover Letter: In your cover letter, emphasise your stakeholder management skills and your experience in working collaboratively with project teams. Mention how you can contribute to the Home Office's goals and align with their operational needs.
Highlight Relevant Skills: Clearly outline your technical skills related to the SFIA framework, especially in areas like Project Management and Stakeholder Relationship Management. Use the job description as a guide to ensure you address all essential criteria.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Senior Service Transition Manager.
How to prepare for a job interview at Manchester Digital
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Senior Service Transition Manager role. Familiarise yourself with the key responsibilities, such as managing service transitions and stakeholder relationships, to demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Oracle Fusion and ERP systems. Highlight specific projects where you've applied these skills, as the interview will assess your technical capabilities against the SFIA framework.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and stakeholder management skills. Think of examples from your past experiences where you successfully navigated challenges in service transitions.
✨Demonstrate Strong Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like service design and operational requirements, to show you can engage with various stakeholders.
