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For Companies At a Glance
- Tasks: Lead the transition of IT services, ensuring operational readiness and stakeholder alignment.
- Company: Join the Home Office's Digital, Data and Technology team, supporting over 55,000 users.
- Benefits: Enjoy flexible working options and a competitive salary with additional allowances.
- Why this job: Be part of impactful projects that enhance service delivery and improve public services.
- Qualifications: Experience in service management, stakeholder communication, and Oracle ERP systems is essential.
- Other info: Full-time role with a minimum of 60% office presence; UK residency required.
The predicted salary is between 44720 - 52130 ÂŁ per year.
Senior Service Transition Manager – HO – SEO
Location: Cardiff, Croydon, Glasgow, Liverpool, Manchester, Sheffield
About the Job
Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
As Senior Service Transition Manager, you will be part of a team who is accountable for ensuring designs for new or changed IT services are supported by the required resources necessary to operate and manage the service. You will deliver required levels of availability, reliability and performance, ensuring comprehensive and forward‑looking services are robust and affordable whilst adhering to relevant industry, government and Home Office standards.
You will focus on small‑scale transitions with a relatively low impact, transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder‑management skills. You will play a key role in linking projects and programmes with operations and supporting ongoing services.
Where business needs allow, this role may be suitable for a combination of office and home‑based working. Employees will be expected to spend a minimum of 60% of their working time in the office. The successful candidate will be based in either the Croydon, Liverpool, Manchester or Sheffield regional office, with occasional travel to other locations.
Job Description
- Support the safe and structured transition of new services into live, ensuring operational requirements are embedded in service designs.
- Report status and pipeline information accurately and regularly to team leads, driving work forward to meet delivery deadlines without compromising quality or agreed Service Levels.
- Build strong collaborative relationships with project teams, Service Management, and third‑party suppliers to resolve issues and overcome obstacles.
- Contribute to transition gateways and develop policies, processes, and procedures aligned with best practice, using a clear and structured methodology.
- Produce timely Statements of Work, assess resource needs, and support the design and transition of services to meet Portfolio and Product team requirements.
- Create a Service Design Package document drawing on the knowledge of the service and the Service Architect; maintain risk registers, ensuring risks are communicated promptly to relevant stakeholders.
Additionally, you will participate in and support collaboration initiatives and career development within the IT Operations community, building in‑house capability via a professional community of practice.
Person specification – Essential Skills
- Reviewing and managing changes to service and creating associated documentation.
- Having productive working relationships with project and support teams through effective communication and stakeholder management.
- Producing high‑quality deliverables in a variety of contexts and environments within time constraints.
- Applying a structured and methodical approach to problem solving in the most efficient way.
- Applying a breadth of knowledge of technical skills and applications.
- Working in enterprise‑scale IT transition teams and adhering to industry best practice.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Technology, Information and Internet
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Senior Service Transition Manager - HO - SEO employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Transition Manager - HO - SEO
✨Tip Number 1
Familiarise yourself with Oracle Fusion and ERP systems, as these are crucial for the role. Consider taking online courses or certifications to deepen your understanding, which will not only boost your confidence but also impress the hiring team.
✨Tip Number 2
Network with professionals in the Digital, Data and Technology sector, especially those who have experience in service transition roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your stakeholder management skills. Prepare examples of how you've successfully managed relationships in past projects, as this will be a key focus during interviews. Demonstrating your ability to communicate effectively with various teams can set you apart.
✨Tip Number 4
Understand the Home Office's standards and best practices for service transition. Research their recent projects and initiatives to show your genuine interest in the organisation and how you can contribute to their goals.
We think you need these skills to ace Senior Service Transition Manager - HO - SEO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service transition management, particularly with Oracle Fusion or ERP systems. Use specific examples that demonstrate your ability to manage changes and create documentation.
Craft a Strong Cover Letter: In your cover letter, emphasise your stakeholder management skills and your experience in working collaboratively with project teams. Mention how you can contribute to the Home Office's goals and align with their operational needs.
Highlight Relevant Skills: Clearly outline your technical skills related to the SFIA framework, especially in areas like Project Management and Stakeholder Relationship Management. Use the job description as a guide to ensure you address all essential criteria.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Senior Service Transition Manager.
How to prepare for a job interview at Manchester Digital
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Senior Service Transition Manager role. Familiarise yourself with the key responsibilities, such as managing service transitions and stakeholder relationships, to demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Oracle Fusion and ERP systems. Highlight specific projects where you've applied these skills, as the interview will assess your technical capabilities against the SFIA framework.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and stakeholder management skills. Think of examples from your past experiences where you successfully navigated challenges in service transitions.
✨Demonstrate Strong Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like service design and operational requirements, to show you can engage with various stakeholders.
