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For Companies At a Glance
- Tasks: Lead a multi-functional team to manage IT services and improve user experience.
- Company: Join HMRC, a leader in digital innovation transforming the UK tax system.
- Benefits: Enjoy competitive salary, career growth, and a supportive workplace culture.
- Why this job: Make a real impact on digital services that enhance customer experiences.
- Qualifications: Experience in IT service delivery and excellent communication skills required.
- Other info: Dynamic environment with opportunities for continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. HMRC is transforming the UK’s tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone.
The Chief Engineering and Platform Office (CEPO) is leading the transformation of HMRC’s technology landscape — simplifying systems and modernising IT delivery across the organisation. Our aim is to reduce complexity by consolidating applications and increasing the use of scalable, service-based solutions from trusted commercial partners. CEPO sets the strategic direction for platform provision, ensuring HMRC’s business groups, products, and services are supported by robust, future-ready infrastructure.
We lead governance, oversee platform management, and ensure every live service meets the highest standards — enabling secure, efficient, and user-focused digital experiences. Modern Workplace Platform is a key interface between Chief Digital Information Office (CDIO) and the wider HMRC estate. We innovate, design and build IT services and ensure they are implemented across HMRC at the right time and that they are monitored effectively. We enable/support customers to utilise tools which contributes to HMRC achieving the ambition to become one of the most digitally advanced tax administrations in the world. We resolve issues (detected and reported) and strive to maintain our high standard of customer service. Our focus is on ensuring consistent and excellent employee experience, putting our customers ‘at the heart of everything we do.
Responsibilities
- This role will primarily involve the Service Management of IT Services alongside managing a multi-functional team that oversees the governance of identities and access management on the HMRC estate.
- This includes the planning of activities to ensure the delivery of successful Service Management, along with service performance, operational reporting, managing risks and problem solving.
Person specification
- Providing leadership to a multifunctional team.
- Planning activities to ensure the delivery of successful Service Management.
- Service performance and operational reporting.
- Managing risks and problem solving.
- Working with stakeholders to transition new services into Business as Usual (BAU) live support and deliver changes.
- Representing the IT service managers at a senior level and acting as an escalation point for business stakeholders.
- Continually making improvements to IT processes and services.
- Improving user experience and increasing customer satisfaction.
- IT service delivery skills and an understanding of Microsoft Office 365.
- Excellent communication skills (verbal and written).
- Experience of collaborating with internal and external stakeholders/users/suppliers.
- Ability to learn quickly and master new concepts.
- Analytical skills.
- Understanding of successful delivery of end user IT services and continuous improvement.
- Understanding of ITIL processes.
- Commercial contract renewals and licensing of services.
Senior IT Service Manager - HMRC - SEO employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager - HMRC - SEO
✨Tip Number 1
Network like a pro! Reach out to current or former HMRC employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Senior IT Service Manager. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into HMRC's digital transformation projects. Familiarise yourself with their recent initiatives and think about how your skills can contribute to their mission. Showing genuine interest in their work can really set you apart!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you articulate your past experiences clearly and demonstrate how you've tackled challenges in service management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you ace the process. Let’s get you that job!
We think you need these skills to ace Senior IT Service Manager - HMRC - SEO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Manager role. Highlight your experience in service management and any relevant ITIL knowledge. We want to see how your skills align with what HMRC is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming IT services at HMRC. Share specific examples of how you've improved user experiences or managed teams effectively.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at HMRC!
How to prepare for a job interview at Manchester Digital
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes before the interview. HMRC is looking for someone who understands service management and can apply ITIL principles effectively. Be ready to discuss how you've used these processes in past roles to improve service delivery.
✨Showcase Your Leadership Skills
As a Senior IT Service Manager, you'll be leading a multifunctional team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to planning activities and managing risks. Highlight any specific achievements that demonstrate your leadership capabilities.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to explain complex IT concepts, so think about how you can simplify these for different stakeholders.
✨Understand HMRC's Digital Transformation Goals
Familiarise yourself with HMRC's mission to transform the UK’s tax system through digital innovation. Be prepared to discuss how your experience aligns with their goals and how you can contribute to enhancing customer experiences and improving IT services.
