Senior IT Delivery Manager - HMRC - G7

Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Liverpool, Manchester - Three New Bailey, Telford, Worthing

About the job

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. HMRC’s Chief Digital & Information Office (CDIO) delivers in-house solutions for a wide range of business, technical, and operational challenges. Our state‑of‑the‑art offices provide the tools and environment needed for teams to work effectively toward a shared goal. We are committed to creating an inclusive, respectful workplace that reflects the diversity of the society we serve. By offering flexible working patterns and career support, we aim to help every colleague reach their full potential. We welcome applications from people of all backgrounds with the skills and experience to succeed.

Within the Delivery Management profession, we foster collaboration and growth through a strong community. Our diverse team benefits from clear career paths and guidance from senior leaders, ensuring opportunities to learn, share, and thrive together. This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Office). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast‑paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Senior IT Delivery Manager – Responsibilities

• The end‑to‑end delivery of one or more large and/or complex IT projects, and integration into HMRC technical infrastructure.
• Production and management of end‑to‑end IT delivery plans and reporting.
• Identification, management and mitigation of IT risks, issues and dependencies.
• Raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners.
• Financial forecasting and tracking of all project expenditure.
• Building and maintaining effective and collaborative relationships in order to achieve successful outcomes for the organisation.
• Working closely with business stakeholders, supporting and understanding business needs and strategy, ensuring deliverables are understood, aligned and agreed.
• Reporting and communicating project deliverables, progress and benefits to a wide range of stakeholders across all grades.
• Applying your experience / understanding of both Agile and waterfall delivery methodologies in a delivery management setting.
• Line management of IT Delivery Managers at various levels, nurturing the people and skills to deliver successfully.
• Supporting the overall IT Delivery team via escalation management, guidance and performance management.
• Resourcing & Capacity Management of your immediate team.
• Being a credible, knowledgeable, enthusiastic, and supportive team player demonstrating strong communication skills and having a real passion to develop the teams and to build diverse cross team relationships.
• Being an active member of the Delivery Manager community.
• Working closely with Product Managers, Delivery Managers or project managers collaboratively to ensure delivery of the products is aligned with the project scope, requirements, and timeline constraints.

Person specification

The successful candidate will need to demonstrate practical knowledge and experience in the following:

• Delivering large and complex IT change projects or programmes.
• A multi‑supplier technical team as part of a wider project/programme area, in an environment of large‑scale organisational change.
• Communicating, collaborating and influencing across a diverse range of stakeholders, managing requirements and expectations.
• Navigating through complex governance frameworks.
• Understanding and application of standard project management tools.
• Management of project risks, issues, decisions, and dependencies.
• Assessing and challenging costs in an IT change environment, to achieve value for money.
• Applying both Agile and Waterfall methodologies.
• Managing and developing a team of professionals.
• Managing multi‑supplier integration to achieve quality and timely outcomes for customers.
• Interpretation of change, making it easy for teams and stakeholders to understand what needs to be delivered – by who, why, how, and when.

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• Previous experience in the IT end‑to‑end change lifecycle.
• Proven experience balancing priorities and dealing with ambiguity.
• A recognised delivery management qualification such as Chartered IT Professional (CITP), Agile Practitioner or Managing Successful Programmes (MSP).