Senior Delivery Manager - National Crime Agency - G7

The Agency has recently launched an ambitious strategy around how it will deliver its mission over the next 5 years. In order to deliver against this strategy, we need people who can help us to manage and deliver a wide range of projects. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities these present.

As a Senior Delivery Manager, you will manage specific technical projects on a day-to-day basis. You will be responsible for driving and overseeing the delivery of the Project to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints. You will have a key role in working with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realised. You will be working with internal and external senior stakeholders, partners, business leads and colleagues across the Agency.

The breadth and complexity of our work means that we are looking for talented and motivated individuals to join us, using the skills and experiences you bring to be part of multi-disciplinary teams to build, operate and sustain our world leading capabilities. It's a demanding but rewarding job with opportunities to develop your skills and career whilst doing work that makes an impact to the UK and the communities we serve.

Please note: The Digital Data and Technology, and Transformation Commands are recruiting for this position. If successful, you will be allocated to one of these areas. We are looking for effective technical delivery project management professionals who have proven experience of managing multi-disciplinary project teams to deliver change across medium to large complex projects. You will be instrumental in ensuring delivery of the agreed outputs, ensuring appropriate Benefits Realisation Strategy is in place to monitor long term delivery of benefits.

Your responsibilities will encompass the day-to-day management and leadership of technical project teams and line management of project managers. You will provide effective leadership and management controls, set project controls, design the project structure and organisation appropriate to stage and set appropriate delivery methodologies while managing effective transition between project phases. You will be responsible for driving and overseeing the delivery of projects including budget management to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.

You will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered to enable benefits to be realised. Moreover, you will be a driving force in fostering a culture of efficiency, effectiveness, and ambition within the directorate and beyond, challenging conventional thinking, and stimulating innovative solutions.

Duties and Responsibilities:

• Delivery: Create and lead the project to optimise delivery of agreed outcomes within time, cost and quality constraints and enabling benefit realisation.
• Project Management and Team Leadership: Day-to-day management and leadership of the project and the multi-disciplinary project teams. Provide effective leadership and management controls. Set project controls. Design the project structure and organisation appropriate to stage. Set appropriate delivery methodologies. Manage effective transition between project phases.
• Project Performance and Controls: Cascade vision and translate into delivery objectives for the team. Develop and maintain Project Plans. Identify and set appropriate Project Controls. Manage performance and report progress to sponsors. Performance manage cross-functional teams and suppliers to deliver to time cost and performance. Deliver projects in line with established government and Agency standards.
• Supply Change Management: Knowledge and experience of securing contracts and management. To ensure effective, fit for purpose, supply change arrangements. Experience of managing supplier performance.
• Business Case: Review business cases with input from specialists as necessary.
• Budget: Develop and manage complex budgets and track delivery. Good understanding of financial controls, procurement processes and techniques.
• Resources: Identify skill requirements; and deploy and develop resources. Manage medium sized team. Ensure/negotiate resource commitment from different business areas.
• Benefits Realisation: Deliver the agreed business case benefits and outcomes. Ensure appropriate Benefits Realisation Strategy is in place, and monitor longer term delivery of benefits against the business case.
• Stakeholder Management: Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate.
• Risks & Issues: Identify and manage complex business and technology risks and issues. Develop mitigating actions to unblock and elevate as appropriate. Identify and work with related projects to manage inter-dependencies.
• Governance: Support effective governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
• Assurance: Engage with assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
• Change Management: Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
• Guidance & Support: Provide support, guidance and coaching for the project team. Show commitment to personal development. Promote effective individual and team performance.
• Contribution to the Profession: Commit to contribute to events and initiatives that improve the project and programme delivery profession capabilities and standards within the Agency.

Person specification:

• Project management of technical projects: Hands-on experience of leading the project management and performance of medium to large complexity technical projects, using a range of project management tools to deliver successful outcomes.
• Breadth of experience: Managing multiple platform and infrastructure projects under one or more of these areas: Applications (e.g. Software as a Service, Hardware as a Service, Infrastructure as a Service, Platforms as a Service, Cloud, low code/no code, and on-premises); Software; End User Systems; Data Centres; Network Technology; or Radio Systems.
• Knowledge and experience of contract management and performance: Knowledge and experience of contract management, including contractor performance management. Experience of acting as an escalation point and resolving large and high-risk commercial management issues.
• Experience of working with stakeholders: Substantial experience of working with internal and external stakeholders at all levels of seniority and delivering cross-agency initiatives within project delivery; this includes listening to and interpreting the needs of technical and non-technical stakeholders.
• Co-ordination of migration: Co-ordination of migration of data, applications and services such as data centres which involves working with IT contracts suppliers, migrating services, quality control, commercial frameworks and understanding and adhering to project and architecture gates.
• Leadership skills: A proven team leader with strong communication skills and the ability to motivate high performing teams aligned to organisational values.

Qualifications: It is essential that candidates hold one of the qualifications below: Relevant Project Management qualification such as Associated Project Management (APM), BSc Engineering, Managing Successful Programmes Practitioner, Managing Successful Programmes Advanced Practitioner, Prince 2 practitioner, Agile Project Management Qualification.