At a Glance
- Tasks: Design performance measurement frameworks and analyse user journeys to improve outcomes.
- Company: Join a forward-thinking organisation dedicated to enhancing digital services for citizens.
- Benefits: Competitive pay, generous pension contributions, flexible hours, and a great work-life balance.
- Other info: Hybrid working model with locations across major UK cities and excellent career growth opportunities.
- Why this job: Make a real difference by using data to shape impactful decisions and improve lives.
- Qualifications: Experience in performance measurement, data analysis, and collaborative teamwork.
The predicted salary is between 51762 - 51762 £ per year.
Pay up to £51,762, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. Do you want to work in a place where your dashboards, KPIs and data storytelling don't just inform decisions, but directly improve outcomes for people at the moments they need support most? You'll work alongside product managers, designers, engineers and researchers to ensure services are built with clear success measures, meaningful KPIs and a strong understanding of user behaviour from the outset. Your role goes beyond reporting - you'll help teams define what they are trying to achieve, understand how users move through complex journeys, and use insight to influence what happens next. The work you do will improve outcomes for citizens and strengthen digital services across all of DWP.
Key Skills, Knowledge and Experience
- Performance Measurement – Show how you've developed or shaped approaches to measuring performance. This could include defining meaningful KPIs, setting up frameworks, or translating high-level business goals into clear, measurable outcomes. We’re looking for evidence of how your work has helped track performance and drive improvements.
- Communicating Analysis and Insight – Demonstrate how you communicate analysis in a clear and impactful way. Tell us how you've tailored your approach for different audiences, using the right mix of visuals, presentations or written outputs to bring your insights to life. Include examples of how your analysis has informed decisions or led to practical, actionable recommendations.
- Working Together – Provide examples of how you've worked collaboratively with others. This might include building strong relationships with stakeholders, sharing knowledge across teams, or contributing to a positive and inclusive team environment. Show how you support others and help create a culture where people feel valued and respected.
- User‑Centred Analysis – Show how you use both quantitative and qualitative data to understand user needs and shape your analysis. Describe how you've delivered insights or recommendations that focus on the user, and how you've worked with user researchers or other colleagues to deepen that understanding. We’re also interested in how you’ve helped others engage with user needs, data or stories in their work.
Responsibilities
- You’ll design and maintain performance measurement frameworks, including KPIs that reflect both user needs and organisational priorities.
- You’ll also be responsible for implementing and optimising tagging strategies to enhance visibility of service interactions and user journeys.
- You’ll help us understand how data is being captured and used across service lines to measure performance and identify areas for improvement.
- You will move our teams beyond surface‑level metrics by exploring how users move through services, where friction exists and what the data is really telling us about outcomes.
- You will work with Google Analytics data and write SQL in Google BigQuery to bring together different data sources, create meaningful analysis, and support clear and reliable dashboards using tools like Looker Studio and Power BI.
- Just as importantly, you’ll spend time explaining what the data means.
Location & Working Arrangements
Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid working: We work a hybrid model – some time at home and some in a hub collaborating face‑to‑face.
Pay & Benefits
- Pay – Up to £51,762 (£44,447‑£46,547 base salary plus a Digital Allowance of up to £5,215, depending on your capability as assessed at interview).
- Pension – Civil Service pension with employer contributions worth 28.97%.
- Holidays – Starting at 26 days, rising to 31 days plus up to 3 extra days off per month through flexi‑time, plus all the usual public holidays.
Click APPLY for more information and to start your application.
Performance Analyst employer: Manchester Digital
Join a forward-thinking organisation that prioritises employee well-being and professional growth, offering a competitive salary of up to £51,762 alongside generous pension contributions and flexible working arrangements. With a strong focus on collaboration and user-centred analysis, you'll have the opportunity to make a tangible impact on citizens' lives while enjoying a supportive work culture that values inclusivity and innovation across various locations including Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at DWP or similar organisations. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio of dashboards or performance frameworks, make sure to share them during interviews. It’s all about demonstrating how you can turn data into impactful insights.
✨Tip Number 3
Practice your storytelling! When discussing your past experiences, focus on how your analysis led to real changes. Use clear examples that highlight your ability to communicate complex data in a way that resonates with different audiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Performance Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Performance Analyst role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Data Skills:Don’t just list your skills; demonstrate them! Include specific examples of how you've used data analysis to drive improvements or inform decisions. We want to see your ability to turn numbers into stories that matter.
Collaborate and Communicate:Highlight your teamwork and communication skills. Share examples of how you've worked with others to achieve common goals, especially in a user-centred context. We value collaboration, so let us know how you contribute to a positive team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Manchester Digital
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to the role. Be ready to discuss how you've defined and measured KPIs in your previous roles, and think of specific examples where your work has led to tangible improvements.
✨Communicate Clearly
Practice explaining complex data insights in a straightforward manner. Use visuals or examples from your past experiences to illustrate how your analysis has influenced decisions. Tailor your communication style to suit different audiences, as this will show your versatility.
✨Collaborate Like a Pro
Prepare to share stories about how you've worked with cross-functional teams. Highlight instances where you built strong relationships with stakeholders or contributed to a positive team environment. This will demonstrate your ability to work together effectively.
✨User-Centred Focus
Think about how you've used both quantitative and qualitative data to understand user needs. Be ready to discuss how your insights have shaped user experiences and how you've collaborated with user researchers to deepen that understanding.
