At a Glance
- Tasks: Lead user research to shape services around real user needs and improve public interactions.
- Company: Join HMRC, a leader in digital transformation across government.
- Benefits: Supportive community, learning opportunities, and access to research labs.
- Other info: Collaborate with diverse teams and advocate for inclusive design.
- Why this job: Make a real impact on millions by improving essential public services.
- Qualifications: Experience in user research and strong knowledge of research methods required.
The predicted salary is between 40000 - 50000 € per year.
Location: Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Newcastle, Stratford, Telford, Worthing
HMRC is delivering some of the largest digital transformation programmes across government, and user researchers are at the heart of ensuring services are shaped around real user needs. This is an opportunity to work on services that impact millions of people every day, helping improve how users interact with essential public services.
What You’ll Be Doing
- You’ll lead and deliver end-to-end user research, supporting service teams to better understand user needs and improve outcomes. This includes planning and running research, analysing findings, and turning insights into clear, actionable recommendations that influence product and design decisions.
- You’ll also champion inclusive research, ensuring services work for all users.
- Alongside this, you’ll collaborate with multidisciplinary teams and stakeholders to embed user‑centred design across delivery.
What We’re Looking For
- Experience delivering end-to-end user research within digital or service teams
- Strong knowledge of research methods (e.g. usability testing, interviews, surveys, remote research)
- Ability to analyse and synthesise findings into clear, actionable insights
- Experience conducting inclusive and accessible research
- Confidence influencing stakeholders and advocating for user needs
- Background in user research or a related discipline (e.g. service design, HCI, psychology)
Why this is a great opportunity
You’ll join a supportive and experienced user research community, with regular opportunities for learning, collaboration and knowledge sharing. This is a chance to work at scale, access facilities such as research labs, contribute to meaningful services, and help shape how millions of people experience public services.
User Researcher - HMRC - SEO in Manchester employer: Manchester Digital
HMRC is an exceptional employer, offering a dynamic work environment where user researchers play a pivotal role in shaping essential public services that impact millions. With a strong focus on employee growth, collaboration, and inclusivity, you will have access to extensive learning opportunities and state-of-the-art facilities, all while contributing to meaningful digital transformation initiatives across the UK. Join us in Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Newcastle, Stratford, Telford, or Worthing, and be part of a supportive community dedicated to championing user needs.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher - HMRC - SEO in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former HMRC employees on LinkedIn. Ask them about their experiences and any tips they might have for the application process. Personal connections can give you insights that you won’t find anywhere else.
✨Tip Number 2
Prepare for your interview by practising common user research scenarios. Think about how you would approach usability testing or inclusive research. We recommend role-playing with a friend to get comfortable discussing your methods and insights.
✨Tip Number 3
Showcase your passion for user-centred design! During interviews, share examples of how you've influenced product decisions based on user needs. This will demonstrate your commitment to improving services for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User Researcher - HMRC - SEO in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Showcase Your Research Skills:When detailing your experience, focus on the end-to-end user research processes you've led. We love seeing examples of how you’ve turned insights into actionable recommendations that made a difference.
Be Inclusive:Since championing inclusive research is key for us, share any experiences where you’ve ensured your research was accessible to all users. This will show us your commitment to user-centred design.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Manchester Digital
✨Know Your Research Methods
Make sure you brush up on your knowledge of various research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these methods in past projects and how they can be beneficial for HMRC's user research.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you analyse and synthesise research findings into actionable insights. Bring examples of past work where your recommendations influenced product or design decisions, as this will show your ability to impact real user needs.
✨Champion Inclusivity
Since inclusive research is a key focus, think about how you've ensured accessibility in your previous research. Be ready to share specific examples that highlight your commitment to making services work for all users.
✨Engage with Stakeholders
Practice articulating your ideas clearly and confidently, especially when it comes to advocating for user needs. Think of instances where you've successfully influenced stakeholders and be prepared to discuss your approach during the interview.
