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For Companies At a Glance
- Tasks: Oversee IT service management, manage incidents, and ensure top-notch service quality.
- Company: Public sector organisation shaping digital services in the UK.
- Benefits: Competitive salary, job security, and the chance to make a difference.
- Why this job: Play a key role in enhancing HMRC's digital services and improving public sector efficiency.
- Qualifications: Experience in customer service and IT service management with strong communication skills.
- Other info: Requires Security Check clearance; great opportunity for career advancement.
The predicted salary is between 42000 - 60000 £ per year.
A public sector organization in the UK is seeking a Senior IT Service Manager to oversee service management in Borders & Trade. This role involves managing incidents, ensuring service level agreements, and collaborating with teams to maintain high service quality.
Candidates must have experience in customer service and IT service management with a strong ability to communicate effectively and manage stakeholders. The position requires Security Check clearance prior to duty and offers an opportunity to shape HMRC's digital services.
Strategic IT Service Manager: Incident & Delivery in Manchester employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic IT Service Manager: Incident & Delivery in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector or IT service management on LinkedIn. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle incidents and ensure service level agreements. Practising your responses will help you shine during interviews.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your experience in managing stakeholders and delivering top-notch customer service. It’s all about making a connection.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search and get noticed by employers looking for someone just like you.
We think you need these skills to ace Strategic IT Service Manager: Incident & Delivery in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Strategic IT Service Manager. Highlight your experience in incident management and service delivery, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've managed incidents and collaborated with teams in the past.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to manage stakeholders. Use clear and concise language, and don’t shy away from sharing relevant experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Manchester Digital
✨Know Your Stuff
Make sure you brush up on your IT service management knowledge, especially around incident management and service level agreements. Familiarise yourself with the specific challenges faced in the public sector, particularly in Borders & Trade, as this will show your understanding of the role.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples that demonstrate how you've successfully managed stakeholders and collaborated with teams in the past. Think about situations where your communication made a significant impact on service quality.
✨Prepare for Security Check Questions
Given the requirement for Security Check clearance, be ready to discuss your background and any relevant experiences that would support your eligibility. This could include your previous roles, responsibilities, and how you've handled sensitive information.
✨Align with HMRC's Vision
Research HMRC's digital services and their goals. Be prepared to discuss how your experience and vision align with their objectives. Showing that you understand their mission will set you apart from other candidates.
