At a Glance
- Tasks: Design, build, and support innovative ServiceNow solutions for the Department for Education.
- Company: Join the Department for Education, a key player in shaping digital services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative agile environment with a focus on innovation and user experience.
- Why this job: Be part of a dynamic team transforming education through technology.
- Qualifications: Experience in ServiceNow development and strong coding skills required.
The predicted salary is between 63000 - 77000 £ per year.
Location
Coventry, West Midlands (England), CV1 2WT : Darlington, North East England, DL1 5QE : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ
About The Job
Job summary
The Department for Education (Df E) is expanding its use of Service Now as a strategic enterprise platform to support digital services across the organisation.
Our
ESM (Enterprise Service Management) Service Now team sits within Technology Operations and Information Management, part of DDT Central Operations.
We are responsible for developing and operating Service Now as a core enterprise platform, supporting a growing set of business capabilities.
This is an exciting time to join the team.
The platform is evolving beyond traditional use cases and we are continuing to expand capability across multiple domains.
We are strengthening our in-house development capability to ensure we can deliver high-quality, sustainable solutions and maximise value from the platform.
We are looking for an experienced
Service Now Developer with strong technical development skills and proven experience of the platform. You will be part of an agile multidisciplinary team , contributing across both platform development and live service operation.
The role requires experience across key Service Now platform capabilities, including IT Service Management (ITSM) and related modules such as HR Service Delivery (HRSD), alongside an understanding of platform architecture and design principles.
You should be confident designing solutions that integrate effectively within the wider Service Now ecosystem, ensuring a consistent, scalable and joined-up enterprise service.
IMPORTANT - This vacancy is using the Civil Service Numerical and Verbal tests.
The deadline for completing the tests is the same as the vacancy closing date.
Please ensure you complete the tests with sufficient time to complete the written application.
Job Description
As a Service Now Developer, you will design, build and support solutions across the Service Now platform, contributing to both new delivery and live service operation.
- You Will
- Design, configure, develop, test and implement Service Now solutions using platform best practice
- Work across key platform areas including ITSM and HRSD, ensuring solutions are consistent, maintainable and scalable
- Build end-to-end workflows, services, automations and integrations that support enterprise business processes
- Contribute to the evolution of the Service Now platform as part of a wider enterprise capability
- Develop solutions using modern Service Now practices including scripting, Flow Designer, Integration Hub and APIs
- Apply strong engineering discipline, including safe change, testing, documentation and peer review
- Contribute to live service support where development input is required (incident, problem or request resolution)
- Identify opportunities for automation, simplification and improved user experience
- Contribute to platform standards, reusable components and development approaches
- Work as part of a collaborative agile team, supporting delivery and operational outcomes together
- Share knowledge and collaborate with colleagues to support team capability and service quality
Person specification
Essential Criteria
- Service Now development capability
- Experience Developing Service Now Solutions Using Modern Practices, Including
- Coding Technologies, eg Java Script, HTML, CSS
- Principle SN functionality, such as Business Rules, etc.
- Automation/Flow tools
- Data Processing/Importing
- Integrations/Integration Hub
- Able to deliver maintainable, reusable solutions aligned to platform best practice.
- Coding standards and quality
Experience Applying Strong Coding Discipline, Including
- Writing secure, maintainable code using out-of-the-box functionality where possible
- Following development standards, documenting solutions and testing changes prior to release
- Working within controlled deployment and release processes
- Workflow, automation and service design
Experience Designing End-to-end Services And Automation, Including
- Service request and fulfilment processes, approvals, notifications and business logic
- Aligning solutions with platform data models and identifying opportunities to standardise and simplify services
- Agile and Dev Ops delivery
Experience Working In Agile Environments, Including
- Sprint-based delivery within multidisciplinary teams
- Supporting both development and live service, and iterating based on feedback and outcomes
- Service Now HRSD and ITSM experience
- Designing solutions aligned to wider platform architecture
- Good understanding of ITIL principles
- Case management, HR service catalogue and employee-facing services
- Handling sensitive data securely and understanding HR data structures
- Incident, problem, change and request processes
- Service quality, stability, and alignment between development and operational support
- Communication and collaboration
- Ability To
- Work effectively with technical colleagues in a development-focused team
- Contribute to technical discussions and decision-making
- Communicate technical concepts clearly where required
Desirable Criteria (assessed in the event of a tie-break situation at interview to make an informed decision)
- Experience or awareness of Service Now ITOM capability (e. g. event management, discovery or service mapping)
- Service Now certifications (CSA, CAD, HRSD)
- ITIL 4 certification
- Experience with CMDB / CSDM
- Experience of CI/CD or modern development pipelines
- Experience working in large or complex environments
- #J-18808-Ljbffr
ServiceNow Developer (ITSM & HRSD) - Department for Education - SEO in Manchester employer: Manchester Digital
At Manchester Digital, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As a Chief Software Engineering Leader, you will not only lead a talented team but also enjoy flexible working arrangements, competitive pension contributions, and generous annual leave that grows with your tenure, making it an ideal environment for personal and professional growth.
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