Ofgem is seeking an experienced Service Desk Manager to lead a high-performing IT service desk across the organisation. The role focuses on delivering first- and second-line support, aligning services to business needs, and driving continual service improvements in a fast-paced environment.
You will manage a team, embed ITIL practices, monitor KPIs, and collaborate with internal stakeholders and external suppliers. A strong emphasis on service excellence and hybrid/onsite delivery is required.
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Service Desk Manager — Hybrid IT Operations Lead in Manchester employer: Manchester Digital
Join a dynamic SaaS company in Wigan as a Lead Software Engineer, where you'll thrive in a collaborative and innovative work culture that values your expertise and contributions. With competitive compensation of up to £80k plus benefits like a 5% matched pension, share options, and private healthcare, you’ll have the resources to grow both personally and professionally while enjoying the flexibility of hybrid working. This is an exciting opportunity to take ownership of system design and implementation in a supportive environment that encourages modern engineering practices.
