At a Glance
- Tasks: Lead user research to shape digital services for government transformation.
- Company: Join Unity Business Services, driving change across multiple departments.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and mentorship.
- Why this job: Make a real difference by improving user experiences for the public and colleagues.
- Qualifications: Strong user research experience and expertise in various research methods.
The predicted salary is between 50000 - 60000 € per year.
Location: Glasgow, Liverpool, Manchester, Newcastle, Worthing, Nottingham
About The Role
You’ll join Unity Business Services, working at the heart of a major transformation programme delivering new shared services across multiple government departments. Leading on user research, you’ll ensure services and guidance are shaped by real user needs, improving experiences for both colleagues and the public.
What You’ll Be Doing
- Leading and delivering user research across complex digital services
- Shaping research strategies that inform decisions and improve services
- Using a range of methods to gather and analyse actionable user insights
- Influencing teams and stakeholders to embed user‑centred design
- Identifying opportunities for continuous improvement across services
- Mentoring and supporting other user researchers
- Contributing to the wider user research community across government
What We’re Looking For
- Strong experience in user research for digital services
- Expertise in a range of research methods (e.g. usability testing, surveys, ethnographic research)
- Ability to turn complex insights into clear, actionable outcomes
- Confidence influencing stakeholders and embedding user‑centred approaches
- Strong communication skills across technical and non‑technical audiences
- Experience mentoring or supporting others in research practices
Senior User Researcher - HMRC - G7 in Manchester employer: Manchester Digital
As a Senior User Researcher at HMRC, you will be part of a dynamic team dedicated to transforming public services through user-centred design. With locations in vibrant cities like Glasgow, Liverpool, and Manchester, we offer a collaborative work culture that values innovation and continuous improvement, alongside opportunities for professional growth and mentorship. Join us to make a meaningful impact on the lives of citizens while enjoying a supportive environment that champions your development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher - HMRC - G7 in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common user research scenarios. We should be ready to discuss how we’ve influenced teams and shaped services based on user insights.
✨Tip Number 3
Show off our expertise! Bring examples of past projects where we’ve used different research methods. This will help us demonstrate our versatility and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Senior User Researcher - HMRC - G7 in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience in user research and how it aligns with the needs of HMRC. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills:When detailing your experience, focus on the various research methods you've used. Whether it's usability testing or ethnographic research, we want to know how you've applied these techniques to gather insights and improve services.
Communicate Clearly:Your application should reflect strong communication skills. Use clear language to explain complex insights and outcomes from your research. Remember, we need to see how you can convey information to both technical and non-technical audiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community at StudySmarter!
How to prepare for a job interview at Manchester Digital
✨Know Your User Research Methods
Make sure you brush up on various user research methods like usability testing, surveys, and ethnographic research. Be ready to discuss how you've applied these techniques in past projects and the impact they had on shaping user experiences.
✨Showcase Your Communication Skills
Since you'll be influencing stakeholders and working with both technical and non-technical audiences, practice explaining complex insights in simple terms. Prepare examples of how you've successfully communicated findings to different teams in the past.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific user research challenges. Think about scenarios where you've had to adapt your research strategy or influence a team’s approach based on user feedback, and be ready to share those stories.
✨Highlight Your Mentoring Experience
If you've mentored other researchers, be sure to highlight this during your interview. Discuss how you've supported their growth and contributed to the wider user research community, as this aligns well with the role's expectations.
