At a Glance
- Tasks: Join Ofgem to analyse and improve digital services for a greener energy system.
- Company: Ofgem, leading the transition to a fairer energy market.
- Benefits: Flexible location, competitive salary, and impactful work on regulatory frameworks.
- Other info: Opportunity to influence digital service delivery in a fast-paced environment.
- Why this job: Shape the future of heat networks and make a real difference in energy regulation.
- Qualifications: Experience in business analysis and user-centric design within software development.
The predicted salary is between 55000 - 65000 £ per year.
Successful candidates may be based in any of our office locations – Cardiff, Glasgow or London. We especially welcome applicants from Cardiff and Glasgow.
Ofgem is working at the forefront of the transition to a greener, fairer energy system, supporting the development of new regulatory frameworks that protect consumers and enable innovation across rapidly evolving markets. We’re looking for a Senior Technical Business Analyst to join our Heat Networks team and play a key role in designing and delivering the digital services that will underpin future regulation. We’re offering a two‑year fixed‑term opportunity to work on a high‑profile and business‑critical programme that will shape how heat networks are regulated for the first time.
This role sits at the heart of a major transformation, supporting the design and delivery of new digital capabilities that enable Ofgem to monitor, regulate and interact with the market effectively. This is an exciting role for someone who enjoys tackling complex problems, working across technical and non‑technical teams, and translating business needs into effective digital solutions. You’ll play a central role in analysing requirements, modelling business processes and helping deliver a user‑centred regulatory service that meets Government Digital Service standards.
Working within a specialist and fast‑paced area of Ofgem, you’ll support the development of a new digital platform that will enable activities such as authorisation, licensing, market monitoring and payments. You’ll contribute to shaping how services are designed, built and improved, ensuring they are efficient, scalable and aligned with user needs. The role offers significant scope to influence the end‑to‑end delivery of digital services, from discovery through to live operations.
You’ll lead on business analysis activities including requirements gathering, stakeholder engagement, process modelling and continuous improvement, while also supporting ongoing service optimisation using live operational data and user feedback. We have a critical purpose to deliver a robust and effective regulatory framework for heat networks, ensuring the market works fairly for consumers while supporting the transition to a low‑carbon future. Join us in helping build the systems, services and capabilities that will enable Ofgem to regulate this evolving sector with confidence and impact.
Key Responsibilities
- Strategic analysis, internal and external environment analysis, root cause analysis
- Business process modelling, analysing business needs, modelling system data
- Evaluating options, defining requirements, gap analysis and improving business processes
- Stakeholder analysis and management
- Requirements elicitation, workshopping, interviewing, prototyping
- Business case creation
- Delivery of user‑centric business solutions with agile working
- Monitoring live service performance, analysing operational metrics, and managing the triage of defects to support ongoing service health.
- Leading Continuous Improvement (CI) activities by analysing user feedback to refine and optimise existing digital services.
Key Outputs and Deliverables
- Well defined functional, non‑functional, general and technical requirements
- User journeys and user stories with acceptance criteria
- “As-Is”, “To-Be” business process models, GAP analysis
- Business cases to support technology related spending proposals
- Stakeholder management strategies.
- Prioritised CI backlogs and live service optimisation proposals.
Person Specification
Essential Criteria
- Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services (Lead Criteria).
- User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users.
- Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme.
- Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these.
- Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively.
- Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You are adept at balancing the delivery of new features within the management of live service defect resolution.
Desirable Criteria
- Experience of working with Salesforce.
- Experience of Government Digital Service standards and assessments.
Senior Technical Business Analyst - OFGEM - G7 in Manchester employer: Manchester Digital
Ofgem is an exceptional employer, offering a dynamic work environment where innovation meets purpose. With office locations in Cardiff, Glasgow, and London, we foster a collaborative culture that prioritises employee growth and development, providing opportunities to engage in meaningful projects that shape the future of energy regulation. Join us to be part of a team dedicated to creating a greener, fairer energy system while enjoying the benefits of flexible working arrangements and a commitment to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Business Analyst - OFGEM - G7 in Manchester
✨Get Plugged into Local Energy Events
Dive into energy and utilities-specific events in your area, like community workshops or regional renewable energy fairs. These gatherings are perfect for meeting industry insiders and gaining insights that can boost your chances when you chat with Manchester Digital.
✨Summer Opportunities Await!
Temporary roles in the energy sector often peak during summer or peak project periods. Keep your eyes open for advertised roles on sites like indeed.co.uk, but also consider reaching out directly to companies like Manchester Digital to ask about upcoming opportunities.
✨Show Your Passion for Sustainability
Craft a brief personal statement about why renewable energy matters to you, and be ready to share it in any interviews or conversations. This can help you stand out as someone who genuinely cares about the sector, a quality that can be golden for temporary roles.
✨Utilise Job Boards Specific to Energy
Check out job boards that focus on the energy sector, like Energy Jobline or RenewableEnergyJobs. These platforms are tailored to our industry, and you'll find temporary roles that may not be listed elsewhere, bringing you one step closer to landing that role at Manchester Digital.
We think you need these skills to ace Senior Technical Business Analyst - OFGEM - G7 in Manchester
Some tips for your application 🫡
Show Your Energy Sector Know-How:When you're applying for a temporary role in the energy and utilities sector, it’s crucial to showcase any relevant experience or knowledge you have. Highlight specific projects or coursework that demonstrate your understanding of energy systems, sustainability, or utilities management. This way, we can see you’re not just a candidate – you’re someone who knows the territory!
Certifications Matter!:If you've got any certifications related to energy management or renewable energy techniques, be sure to mention them! These are not just nice-to-haves but can really set you apart from other candidates. We’d love to see that commitment to the field reflected in your application. If you’ve got any safety training relevant to utilities, make it known!
Flexibility is Key for Temporary Roles:In your application, emphasise your availability and willingness to adapt to different roles or shifts. Since this is a temporary position, showing that you can hit the ground running and adjust to the needs of the team will make you a more attractive candidate to Manchester Digital.
Tailor Your CV to Shine:Ditch the one-size-fits-all CV approach! Tailor your CV specifically for the temporary role at Manchester Digital by emphasising skills that align with the job requirements. Be concise, but don’t forget to sprinkle in specific examples related to energy and utilities to make your application stand out. Remember, a well-customised CV speaks volumes!
How to prepare for a job interview at Manchester Digital
✨Show Your Passion for Sustainability
In the energy-utilities sector, it's key to highlight your commitment to sustainable practices and innovative solutions. Be ready to share examples of how you've engaged with energy efficiency projects or how you stay updated on industry trends. This shows that you're not just looking for a job, but genuinely care about making an impact.
✨Brush Up on Technical Knowledge
Temporary roles in energy-utilities often require specific technical knowledge related to energy systems, regulations, and emerging technologies. Make sure you’re familiar with tools like energy management software or simulations. You might get asked technical questions on how to optimise energy use or manage resources efficiently.
✨Flexibility is Key
Since this is a temporary position, the interviewer will likely want to know how quickly you can adapt to new environments and teams. Be prepared to discuss previous experiences where you had to learn on the job or take on new responsibilities swiftly. Highlighting your flexibility will show you're a great fit for short-term projects.
✨Demonstrate Your Teamwork Skills
In the energy-utilities sector, collaboration is essential. Come armed with examples that illustrate how well you work within a team — whether it’s during a challenging project or a routine operation. Temporary roles often involve stepping into existing teams, so showcasing your ability to integrate smoothly will set you apart.
