At a Glance
- Tasks: Lead a team in resolving complex IT issues and improve service delivery.
- Company: Join AJ Bell, a dynamic company focused on innovation and teamwork.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference by mentoring others and enhancing IT support services.
- Qualifications: Experience in IT support, asset management, and proficiency in PowerShell and Intune.
The predicted salary is between 45000 - 55000 £ per year.
AJ Bell is seeking a senior Service Desk professional to act as the escalation point for complex incidents and service requests.
You will own technical issues, mentor colleagues, and contribute to continuous service improvements in a fast-paced environment.
Responsibilities include guiding analysts, deputising for the Team Leader when needed, managing asset lifecycles, and deploying end-user devices across Windows, mac OS and mobile platforms with Power Shell and Intune expertise.
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Senior Service Desk Lead — Hybrid IT Support & Endpoints in Manchester employer: Manchester Digital
At Manchester Digital, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As a Chief Software Engineering Leader, you will not only lead a talented team but also enjoy flexible working arrangements, competitive pension contributions, and generous annual leave that grows with your tenure, making it an ideal environment for personal and professional growth.
