At a Glance
- Tasks: Design user-centred services that improve everyday lives across the UK.
- Company: Join the Driver and Vehicle Standards Agency, making a real impact.
- Benefits: Flexible locations, collaborative teams, and opportunities for professional growth.
- Other info: Be part of a dynamic community focused on innovation and accessibility.
- Why this job: Shape essential services and enhance public interaction with government.
- Qualifications: Experience in service design, strong communication, and agile teamwork skills.
The predicted salary is between 40000 - 50000 € per year.
Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading
Want to design services that make a real difference to people’s everyday lives? At the Driver and Vehicle Standards Agency (DVSA), you’ll help shape services used by drivers, businesses and the public across the UK. You’ll work in multidisciplinary teams to design simpler, more effective services, using data and evidence to improve how people interact with government.
About the Role
As a Senior Service Designer, you’ll lead the design of end-to-end services, ensuring they are user‑centred, accessible and meet the Government Service Standard. You’ll work closely with product managers, researchers, developers and policy colleagues to turn insights into practical design solutions. This is a delivery‑focused role where you’ll help shape services from early discovery through to live implementation and continuous improvement.
What You’ll Be Doing
- Design end-to-end services that meet the Government Service Standard
- Lead activities such as journey mapping, prototyping and workshops
- Turn research and data into clear, actionable service designs
- Ensure services meet accessibility and public sector standards
- Collaborate across multidisciplinary teams to deliver user‑centred services
- Develop and prototype user‑facing features and service improvements
- Support the use of the GDS Design System and best practice
- Help build and strengthen the service design community
- Communicate design ideas clearly to technical and non‑technical stakeholders
Essential
- Experience designing end-to-end services and user journeys
- Strong understanding of human‑centred and inclusive design
- Experience working in agile, multidisciplinary teams
- Ability to prototype and iterate quickly with teams
- Strong communication skills, translating complex ideas clearly
- Understanding of accessibility standards and designing within constraints
- Knowledge of interaction design, information architecture and prototyping
Desirable
- Experience building prototypes using HTML, CSS or GOV.UK Prototype Kit
- Knowledge of JavaScript
Senior Service Designer - Driver and Vehicle Standards Agency - SEO in Manchester employer: Manchester Digital
At the Driver and Vehicle Standards Agency (DVSA), we pride ourselves on being an exceptional employer dedicated to making a positive impact on people's lives through innovative service design. Our collaborative work culture fosters creativity and inclusivity, providing ample opportunities for professional growth and development across various locations including Bristol, Swansea, and Leeds. Join us to be part of a mission-driven team that values user-centred design and continuous improvement, ensuring your contributions lead to meaningful change in public services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer - Driver and Vehicle Standards Agency - SEO in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with current DVSA employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s user-friendly and showcases your ability to turn research into actionable designs. This will help you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your experience with user-centred design and collaboration in multidisciplinary teams. We want to see your passion and expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily. Let’s get you that Senior Service Designer role!
We think you need these skills to ace Senior Service Designer - Driver and Vehicle Standards Agency - SEO in Manchester
Some tips for your application 🫡
Show Your Passion for User-Centred Design:When writing your application, let us see your enthusiasm for creating services that genuinely improve people's lives. Share examples of how you've designed user-centred solutions in the past and how they made a difference.
Be Clear and Concise:We love a well-structured application! Make sure to communicate your ideas clearly and avoid jargon. Use straightforward language to explain your experience with end-to-end service design and how you’ve collaborated with multidisciplinary teams.
Highlight Your Prototyping Skills:Don’t forget to mention your prototyping experience! Whether it’s using HTML, CSS, or the GOV.UK Prototype Kit, we want to know how you’ve turned research into actionable designs. Show us your creative side!
Tailor Your Application to Us:Make your application stand out by tailoring it specifically to the DVSA role. Reference the Government Service Standard and accessibility standards in your application to show you understand what we’re looking for. And remember, apply through our website!
How to prepare for a job interview at Manchester Digital
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these in your previous roles, especially in designing end-to-end services. Highlight specific examples where your designs have improved user experiences.
✨Showcase Your Collaboration Skills
Since this role involves working with multidisciplinary teams, be prepared to share stories about successful collaborations. Talk about how you’ve worked with product managers, researchers, and developers to turn insights into actionable designs. This will show that you can thrive in a team environment.
✨Demonstrate Your Prototyping Abilities
Bring along examples of your prototypes or be ready to discuss your prototyping process. Whether it’s using HTML, CSS, or the GOV.UK Prototype Kit, showing your hands-on experience will set you apart. Discuss how you iterate quickly based on feedback to improve designs.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex design ideas in simple terms, as you’ll need to communicate with both technical and non-technical stakeholders. Use clear examples from your past work to illustrate your points during the interview.
